Platform Integration Manager

Platform Integration Manager

Department : Technology & Product

Employment Type : Permanent

Location : Remote, United States

Reporting To : VP of Product Experience and Delivery

Description

The Platform Integration Manager plays a key role in ensuring seamless connectivity between Veriforce's internal systems and customer-facing platforms. This role combines hands-on technical execution with strategic coordination, helping to define, implement, and support integrations that enhance platform extensibility and operational efficiency. Working closely with product, engineering, customer success, and support teams, the Platform Integration Manager is responsible for maintaining robust API interactions, documenting integration workflows, and driving continuous improvement across integration touchpoints.

What that means day-to-day :

Integration Execution & Support

Lead the implementation and maintenance of integrations between internal applications and external customer systems.

Validate API behavior and system interactions, collaborating with engineering and QA teams.

Serve as a point of contact for internal and external integration-related inquiries, issues, and enhancements.

Support troubleshooting efforts and coordinate resolution across technical teams and external partners.

Documentation & Configuration

Own and maintain API documentation, FAQs, and integration playbooks using tools like Confluence, Postman, or Swagger UI.

Document recurring integration patterns and customer use cases in collaboration with customer success.

Configure and validate low-code / no-code or scripted integrations (e.g., Zapier, Workato, Python scripts).

Cross-Functional Collaboration

Participate in project planning and integration scoping sessions; ensure clear documentation and follow-through.

Collaborate with product and engineering to align integration capabilities with roadmap priorities.

Facilitate knowledge sharing across teams to improve understanding of API functionality and limitations.

What you'll need to be successful :

Qualifications

5-7 years of experience in a technical operations, product support, or integration-focused role within a SaaS or software services environment.

Strong understanding of REST APIs, JSON, and HTTP request / response patterns.

Proficiency with API testing and documentation tools (e.g., Postman, Swagger).

Experience documenting technical processes and integration workflows.

Excellent problem-solving and communication skills, with the ability to bridge technical and non-technical teams.

Preferred (Nice to have)

Experience supporting customers through API-based integrations.

Familiarity with low-code integration platforms (e.g., Make.com, Zapier, Workato, Boomi).

Exposure to tools like JIRA, Confluence, BitBucket, and basic scripting (Python, JavaScript).

Background in compliance-heavy or enterprise B2B software environments.

What you'll get in return :

We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!

Personal Health & Wellbeing

Integrated mental health & wellbeing support

Vacation - starting at 3 weeks

Wellness Days & Annual Giving Day - an extra to give back to yourself or your community

Comprehensive medical and dental coverage

End of the year, company-wide shut down for you to relax and recharge

Future Planning

LinkedIn Learning License for upskilling & development

Interested but don't feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

Veriforce-Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply :

• A response to your application within 15 working days
• An interview process consisting of :
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview with the stakeholders you'll be working with closely in the role

We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.