Customer Success Manager

A company is looking for a Customer Success Manager to manage customer accounts and drive satisfaction and renewals.

Key Responsibilities :

Manage a portfolio of customer accounts, focusing on engagement, satisfaction, and retention

Oversee the renewal process for assigned accounts and develop strategies to secure renewals

Conduct regular check-ins with customers to monitor account health and address concerns

Required Qualifications :

2-3 years of experience in Customer Success, Account Management, or a similar role

Strong interpersonal skills to build and maintain positive customer relationships

Demonstrated commitment to providing excellent customer service and proactive support

Proficiency with CRM tools and comfort with technology, data analysis, and reporting

Strong organizational and time management skills to manage multiple accounts and priorities