A company is looking for a Manager, Service Center to oversee customer service operations and team development.
Key Responsibilities
Manage and develop multiple teams within the servicing division
Lead and coach contact center professionals on employee lifecycle management
Identify and implement improvements for operational efficiency and customer experience
Required Qualifications
3 to 5 years of managerial experience in a call center environment
Experience managing both exempt and non-exempt employees
Proven track record of leading operational teams in a fast-paced environment
Strong analytical and data-driven decision-making skills
Proficient in Microsoft Office Suite, particularly Word, Excel, and Outlook
Service Center Manager • Chandler, Arizona, United States