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Service Center Manager

Service Center Manager

VirtualVocationsChandler, Arizona, United States
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A company is looking for a Manager, Service Center to oversee customer service operations and team development.

Key Responsibilities

Manage and develop multiple teams within the servicing division

Lead and coach contact center professionals on employee lifecycle management

Identify and implement improvements for operational efficiency and customer experience

Required Qualifications

3 to 5 years of managerial experience in a call center environment

Experience managing both exempt and non-exempt employees

Proven track record of leading operational teams in a fast-paced environment

Strong analytical and data-driven decision-making skills

Proficient in Microsoft Office Suite, particularly Word, Excel, and Outlook

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Service Center Manager • Chandler, Arizona, United States

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