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Technical Implementation Procedures and Training
Technical Implementation Procedures and TrainingJPMorganChase • Charlotte, NC, US
Technical Implementation Procedures and Training

Technical Implementation Procedures and Training

JPMorganChase • Charlotte, NC, US
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Overview

Join us in shaping the future of Commercial Banking. As a pivotal member of our team, you will have the opportunity to lead and innovate in a dynamic, client-facing environment. Your expertise will drive the success of our Technical Product Implementations and Training Management, setting the tone for our clients' business expansion. Be part of a team that values creativity, collaboration, and strategic thinking.

In this role, you will work within the Client Onboarding and Service organization, developing and executing training strategies for Technical Project Managers and collaborating with global teams to enhance our implementation processes. Your work will directly contribute to the growth and success of our clients and the wider community.

Responsibilities

  • Partner closely with global Product / Client Technical On-boarding teams to perform procedure analysis and develop training programs.
  • Own the end-to-end development and execution of training programs, including curriculum design, logistics, planning, prerequirements, and post-program activities.
  • Create and modify procedures for the organization.
  • Utilize creative problem-solving and decision-making abilities.
  • Ensure adherence to policy, procedures, and global regulatory requirements.
  • Identify, escalate, and resolve risks and issues to closure.
  • Collaborate on strategic business initiatives as a Subject Matter Expert.

Required Qualifications, Capabilities, And Skills

  • 5+ years of industry experience in an implementation function, including client-facing roles, within the banking space.
  • Technical working experience in payments, B2B systems integration, and ERP like Oracle, SAP, NetSuite.
  • BA / BS degree.
  • Experience with training plan and procedures creation along with training facilitation.
  • Proven capability of applying project management methodology to develop an implementation plan and execute deliverables for complex, strategic change programs.
  • Strong organizational skills to meet deadlines in a fast-paced environment, with attention to detail.
  • Strong interactive personal and communication skills, with the ability to influence others for positive results.
  • Executive presence; able to manage stakeholder expectations at various levels and communicate effectively and clearly.
  • Proficiency in Microsoft Office Suite.
  • Ability to map and document progress of complex workflows.

    • Preferred Qualifications, Capabilities, And Skills

  • Cash Management and Treasury Services product experience.
  • Previous direct external client interaction experience.
  • Consulting experience is a plus.

    • About Us

    JPMorganChase is a leading financial institution offering innovative financial solutions to consumers, small businesses and many of the world's most prominent corporate, institutional and government clients. Our history spans over 200 years across banking, investment, and asset management.

    We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Benefits include health care coverage, retirement savings, and various programs to support employees. Details about total compensation and benefits will be provided during the hiring process.

    We are an equal opportunity employer valuing diversity and inclusion. We do not discriminate on protected attributes and provide reasonable accommodations for applicants and employees. Visit our FAQs for more information about requesting an accommodation.

    About The Team

    J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments, serving corporations, governments and institutions in more than 100 countries.

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    And Implementation • Charlotte, NC, US