Walser Automotive Group IT Services Support Technician

Overview

Job Description : Come join our Walser family! Our company has been a pioneer in the automotive industry with over 65 years of service. We believe in Family, Career and Diversity. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to diversity, inclusion, and belonging. Compensation Range : $20.00-$25.00 / hr DOQ

Responsibilities

• Tier I information technology support
• Provide support via phone, walk-ins, and ticket system
• Provide on-site support to dealerships as needed
• Diagnose hardware and software issues
• Advise user on appropriate actions, as needed
• Follow policy and procedure to escalate issues to Senior Technician
• Assign tickets to designated technicians, as needed
• Create tickets for issues reported by phone or walk-in
• Maintain Technology Department inventory
• Intake and Organization
• End-point maintenance
• Imaging
• Provisioning and Deployment
• Create knowledge base documentation for new policies and procedures, while maintaining existing knowledge base items
• Stay current with system and application information, changes and updates
• All other duties, tasks and / or projects as assigned.

We're Looking For

What We Offer

We proudly operate on a set of aCore Values which drive our decisions and actions on a daily basis. They are : Do The Right Thing — Nothing is worth compromising a relationship.Lead By Example — Be willing to help no matter how difficult the challenge.Display Positive Energy — A good attitude is highly contagious.Be Open Minded — The only thing that is constant is change.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE / Veterans / Disabled / LGBTQ employer.

Walser Automotive Group

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