Program Associate - Homeowner Hub Team

JOB TITLE :

• Program Associate - Homeowner Hub Team DEPARTMENT : External Affairs REPORTS TO : Program Manager FLSA : Nonexempt  SALARY RANGE : $55,000- $65,000 About the Center   The Center for New York City Neighborhoods, Inc. (the “Center”) is a not-for-profit that promotes and protects affordable homeownership so middle- and working-class families can build strong, thriving communities.
• We meet the diverse needs of homeowners by offering free, high-quality housing counseling and services, coordinating a network of service providers across the city, and providing free or low-cost loans for homeownership.    Through its work, the Center supports and expands homeownership across New York by developing programs that focus on underserved communities.
• We have successfully delivered over $500 million to homeowners in several state-wide interventions, in response to physical, financial, and health crises, working with both the city and state to expand protections for New Yorkers.
• By helping homeowners individually and systematically, the Center achieves lasting change.
• To date, the Center, together with its partners, has helped more than 250,000 low- and moderate-income (LMI) families with a median annual income of $46,000 keep their homes and gain financial stability, preserving over $10 billion in neighborhood property value across New York.  Position Summary The Center is hiring a Program Associate to join a team dedicated to helping middle and working-class homeowners throughout the state with a broad range of issues, including foreclosure prevention, scam prevention, coastal recovery and resiliency, and more.
• We are looking for individuals who are passionate about providing impactful and high-quality experiences to marginalized populations to staff our direct services programs, including our foreclosure prevention and resiliency hotlines, our live chat counseling service, and client support services for our lending programs.
• The Program Associate is a full-time, non-exempt position based in our office in New York, NY.  Program Associates serve as gateways to New York neighborhoods, assessing and triaging multi-layered client issues and coordinating with a variety of non-profit and governmental partners.
• Program Associates directly further the Center’s mission to promote and protect affordable homeownership by engaging with homeowners through phone calls, online live-help platforms, and outreach events.
• This is a full-time, non-exempt position.

This is a hybrid role intended for candidates within commuting distance from our office.   Essential duties include, but are not limited to :

Able to meet rigorous deadlines and handle challenging tasks with efficiency and attention to detail; Passionate about promoting affordable homeownership, thriving, and equitable New York neighborhoods; Able to coordinate, organize, prioritize, and execute multiple responsibilities in a fast-paced setting; Competencies and Values Effective Communication and Collaboration :

Cultural Competence and Awareness :

Continuous Learning and Growth :

Frequently required to travel throughout New York and utilize public transportation.   Application  To apply for this position, please submit your cover letter with salary requirements,  resume, and  3 work-related references through our website , cnycn.org .