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Production Team Member
Production Team MemberBFS Companies • Weirton, West Virginia, United States, 26062
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Production Team Member

Production Team Member

BFS Companies • Weirton, West Virginia, United States, 26062
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The Production Team Member is responsible for the preparation and monitoring of products to support the Exceptional Guest Experience through the delivery of quality products and service.

Hospitality & Guest Service

  • Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot / exterior and a clean and inviting dining room
  • Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests
  • Delivers consistent and outstanding guest service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available
  • Enhances the guest experience through friendly attitude, attentive behavior and following the S.E.T. Principles : Smile, Eye Contact, Thank You
  • Uses proper procedures to ensure the accuracy of every order for every guest; prepares and finishes products to ensure quality standards are met
  • Helps support speed of service targets by working quickly and efficiently to fill orders and meet guests’ needs
  • Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
  • Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

  • Follows all Operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials provided
  • Monitors fridge and freezer product inventory and submits order quantities
  • Prepares all products as required, minimizing food waste through the production of smaller quantities of food more often throughout the day; records prepared items and waste on the production sheet
  • Receives and responds to showcase and product needs from the Restaurant Front
  • Assists in serving guests in the Restaurant Front when necessary
  • Regularly takes temperatures of the required products, fridges and freezers and records information in the Time & Temperature Log
  • Food Handlers Card is required.

    • Policies & Procedures

  • Follows all restaurant policies, procedures and standards
  • Supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the kitchen
  • Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager

    • Health & Safety

  • Works in compliance with occupational health and safety legislation
  • Knows, understands and follows safe work practices and procedures
  • Uses or wears personal protective equipment or clothing as required
  • Reports all injuries / illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager
  • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

    • Postural & Physical Demands Requirements

  • Frequent reaching above waist, chest, and shoulder level, as well as below waist level
  • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
  • Continuous standing on tiled surfaces for all tasks
  • Ability to stand for long periods of time without a break
  • Frequent hip flexion while walking for all tasks
  • Occasional lifting of boxes of supplies / products weighing from
  • Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
  • Frequent exposure to cold / below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

    • Perform such similar, comparable, or related duties as may be required or assigned.

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    Production Team Member • Weirton, West Virginia, United States, 26062