Talent.com
Patient Access Specialist (Inbound)

Patient Access Specialist (Inbound)

SmithRxPlano, TX, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Who We Are :

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values :

  • Integrity : Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
  • Courage : We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
  • Together : The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary :

As an Inbound Patient Access Specialist, you will advocate for patient members by guiding them through the complexities of obtaining medications efficiently and cost-effectively. You will manage inbound communications to ensure members receive timely enrollment in drug savings programs and experience world-class customer service regarding their pharmacy benefits by providing a one-call resolution.

What you will do :

  • Educate patient members about their pharmacy benefits and help them source medications they need through various programs.
  • Provide support to / assist members, providers and pharmacies via inbound phone calls, email, and other appropriate communication channels
  • Handle inbound calls pertaining to enrollment in drug savings programs and resolve their inquiries.
  • This role's success metrics include providing one-call resolution to members, providers, and pharmacies
  • This role will gather any missing necessary information to successfully resolve the case, with emphasis on a one-call resolution approach.
  • This role requires good understanding of all Patient Access savings programs
  • Coordinate with members, physicians, drug manufacturers, and pharmacies to facilitate enrollment in savings programs.
  • Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our Members
  • Provide empathetic support to patients by phone, email, and other channels
  • Maintain impeccable documentation, responsiveness, timeless of response with follow-up of each member call
  • Have a patient-centric mindset and a high sense of urgency to solve requests
  • Work with sensitive information while upholding PHI and HIPAA standards.
  • Stay updated on organizational processes and policies to maintain compliance and ensure service quality.
  • Organize case details per required standards and keep track of multiple tasks to ensure optimal productivity in a fast paced environment.
  • Achieve or exceed specific key performance indicators and meet service level expectations to maintain high-quality service standards.
  • Consistently maintain quality assurance standards and strict adherence to schedule, contributing to the overall efficiency and reliability of support.

    • What You Will Bring To SmithRx :

  • Candidates must be locally based. Potential to work from home four days per week based on performance, after 60 days of onsite onboarding.

    • Requires 100% attendance during training period.

  • High School diploma or GED or equivalent required.
  • 2+ years of experience in healthcare call center environments handling inbound call is required. Outbound call experience is preferred.
  • Proficiency in Windows, MS Office, G-Suite required. Salesforce experience preferred.
  • Knowledge and understanding of pharmacy benefits manager (PBM) systems and processes is preferred
  • Knowledge of health insurance plans and medication reimbursement processes is preferred
  • Understanding of drug savings programs and patient assistance programs is preferred
  • Exceptional verbal and written communication skills.
  • Demonstrated professionalism, active listening, and empathetic conversational skills.
  • Ability to multitask, prioritize effectively, and manage time efficiently.
  • Ability to quickly identify issues, determine the best course of action, and resourcefully find solutions to complex problems.
  • Ability to learn and adapt to new technologies and processes quickly.
  • Critical thinking skills with the capability to navigate through ambiguity and adapt to change.

    • What SmithRx Offers You :

  • Competitive pay - $23 per hour with opportunity for promotion and increased pay within 6+ months
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
  • 3 Weeks Paid Time Off
  • 12 Paid Holidays
  • Paid Parental Leave Benefits
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Wellness Benefits
  • Commuter Benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities
    • serp_jobs.job_alerts.create_a_job

    Patient Specialist • Plano, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Patient Resolution Specialist

    Patient Resolution Specialist

    VirtualVocationsCarrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Resolution Specialist - Remote.Key Responsibilities Manage a high volume of inbound and outbound calls to resolve patient account inquiries and collect payments...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Specialist (FT Days - 7a-7p)

    Patient Access Specialist (FT Days - 7a-7p)

    Baylor Scott & White Emergency Hospital (Emerus)Rockwall, TX, US
    serp_jobs.job_card.full_time
    The purpose of this position is to serve as a liaison between patient / family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Specialist - FT Days

    Patient Access Specialist - FT Days

    Baylor Scott & White Emergency Hospital (Emerus)Aubrey, TX, US
    serp_jobs.job_card.full_time
    The purpose of this position is to serve as a liaison between patient / family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Specialist - PRN Days

    Patient Access Specialist - PRN Days

    Baylor Scott & White Emergency Hospital (Emerus)Rockwall, TX, US
    serp_jobs.job_card.full_time
    The purpose of this position is to serve as a liaison between patient / family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Account Resolution Specialist

    Patient Account Resolution Specialist

    VirtualVocationsDallas, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Account Resolution Specialist to provide customer service and support for patient accounts. Key Responsibilities Support branches by reviewing patient accounts a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Access Specialist, NC

    Access Specialist, NC

    VirtualVocationsPlano, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a PartnersACCESS Specialist, QP (Remote Option-NC).Key Responsibilities Conduct initial screenings, referrals, and scheduling for members seeking health and behavioral he...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Patient Access Scheduling Coordinator

    Patient Access Scheduling Coordinator

    VirtualVocationsIrving, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Access Scheduling Coordinator.Key Responsibilities Schedule routine and complex primary care and specialty appointments Perform full patient registration durin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Access Specialist (FT Days - 7a-7p)

    Patient Access Specialist (FT Days - 7a-7p)

    EmerusRockwall, TX, US
    serp_jobs.job_card.full_time
    The purpose of this position is to serve as a liaison between patient / family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Specialist - PRN Nights (7p-7a)

    Patient Access Specialist - PRN Nights (7p-7a)

    Baylor Scott & White Emergency Hospital (Emerus)Aubrey, TX, US
    serp_jobs.job_card.full_time
    The purpose of this position is to serve as a liaison between patient / family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Coordinator

    Patient Access Coordinator

    VirtualVocationsPlano, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Access Coordinator Full Time.Key Responsibilities : Answer a high volume of calls daily using a multi-line phone Schedule appointments for multiple clinical sit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Accounts Specialist

    Patient Accounts Specialist

    Soleo Health IncFrisco, TX, US
    serp_jobs.job_card.full_time
    Specialty Infusion Pharmacy and work.Join us in Simplifying Complex Care!.Home infusion therapy experience required.Affordable Medical, Dental, & Vision Insurance Plans.Company Paid Disability ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Specialist - PRN Days (7a-7p)

    Patient Access Specialist - PRN Days (7a-7p)

    EmerusGrand Prairie, TX, US
    serp_jobs.job_card.full_time
    The purpose of this position is to serve as a liaison between patient / family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Specialist | PRN Nights | Rockwall, TX

    Patient Access Specialist | PRN Nights | Rockwall, TX

    EmerusRockwall, TX, US
    serp_jobs.job_card.full_time
    The purpose of this position is to serve as a liaison between patient / family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Access Specialist - PRN Nights

    Patient Access Specialist - PRN Nights

    Baylor Scott & White Emergency Hospital (Emerus)Rockwall, TX, US
    serp_jobs.job_card.full_time
    The purpose of this position is to serve as a liaison between patient / family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Access Services Scheduling Specialist

    Access Services Scheduling Specialist

    Baylor University Medical CenterDallas, TX, US
    serp_jobs.job_card.full_time
    The Scheduling Specialist under general supervision and in accordance with established procedures, schedules outpatient diagnostic procedures including but not limited to radiology and imaging proc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Access Specialist - PRN Nights

    Patient Access Specialist - PRN Nights

    EmerusRockwall, TX, US
    serp_jobs.job_card.full_time
    The purpose of this position is to serve as a liaison between patient / family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Specialist

    Patient Access Specialist

    VirtualVocationsPlano, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Access Specialist - REMOTE.Key Responsibilities : Assist with insurance verification and documentation, including securing pre-certifications and authorizations ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Specialist | PRN Nights | Rockwall, TX

    Patient Access Specialist | PRN Nights | Rockwall, TX

    Baylor Scott & White Emergency Hospital (Emerus)Rockwall, TX, US
    serp_jobs.job_card.full_time
    The purpose of this position is to serve as a liaison between patient / family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Access Specialist - PRN Days

    Patient Access Specialist - PRN Days

    EmerusRockwall, TX, US
    serp_jobs.job_card.full_time
    The purpose of this position is to serve as a liaison between patient / family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Specialist, Floater (PRN)

    Patient Access Specialist, Floater (PRN)

    Surgery PartnersDallas, TX, US
    serp_jobs.job_card.full_time
    Patient Access Specialist, Floater (PRN).This position will ensure all Patient Access functions within the Physical Therapy department are completed accurately and timely for proper operation of ma...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days