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Patient Care Coordinator-Cornea

Patient Care Coordinator-Cornea

Ophthalmic Consultants of BostonWaltham, MA, US
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Ophthalmic Consultants of Boston (OCB) is currently seeking a Patient Care Coordinator to join our Cornea team.

This is a full time opportunity Monday through Friday from 8-4 :

  • 30PM.  This position does allow for 2-3 days remote if so desired once training has been completed.
  • The Patient Care Coordinator will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility.
  • They will be servicing the Cornea line of business.

Summary of Responsibilities :

  • The Patient Care Coordinators are responsible for the daily administrative tasks to support the needs of the practice and the providers.
  • The Patient Care Coordinators may handle any number of varied administrative tasks throughout the day.
  • Assignment of tasks on a day-to-day basis may change.

    • Patient / MD / OD Communication :

  • Provides excellent customer service.
  • Relaying medical questions from patients to the appropriate provider or resource via Epic in a professional, concise, and accurate manner.
  • Documentation of patient communication in medical record.
  • Problem solving as patient concerns or issues arise.
  • Escalating patient concerns or questions to the Practice Manager / Supervisor when appropriate.
  • Responding to Patient Gateway patient messages.
  • Processes in-baskets in Epic between team members and providers.
  • Enters orders into Epic.

    • Phones / Scheduling :

  • Answering a high volume of patient phone calls requiring triage and then scheduling clinic appointments with providers and for testing. o Calls from the main OCB line and from specialty service line-specific direct lines. o Knowledge of how to review template and assign appropriate slot for appointment type (new, est, consult, post op, urgent etc.)
  • Maintain lines of communication regarding templates concerns with the Practice Manager / Supervisor.
  • Monitoring schedules and reporting scheduling problems to the Practice Manager / Supervisor.
  • Responsible for maintaining a high level of scheduling accuracy.
  • Make outgoing rescheduling calls.
  • Manage and work the waitlist regularly and as openings in the schedule arise.
  • Work on the recall reports and follow up as needed.
  • Document no show appointments and handle patient follow up.
  • Scheduling of MRI, CT, labs, pathology.

    • General Practice Administrative tasks :

  • Faxes- receive and handle incoming faxes.
  • Pathology- follow up on and document pathology results after provider review.
  • Import paperwork as needed for all tasks.
  • Process incoming patient referrals.
  • Handle mail as needed.
  • RX refills and PAs for RX refills for the specialty.
  • Performs related job duties as required.

    • Education and Experience :

  • At least one year of customer service and healthcare experience; at least three years for Patient Care Coordinator III.
  • Bachelor’s degree preferred.
  • Experience using electronic medical records, specifically Epic preferred.
  • Experience answering a high volume of patient calls.
  • Strong verbal and written communication skills, as well as attention to detail.
  • Ability to work in Microsoft Outlook, SharePoint & Teams with a strong knowledge base of all three.
  • Advanced skill in multi-tasking and ability to prioritize functions based on business need.
  • Ability to work with difficult people in challenging, sometimes stressful, situations.

    • Benefits Offered :

  • Health & Dental Insurance- starts1st Day of Employment Paid time off and Paid Holidays Health & Dependent Reimbursement Accounts 401(k) Plan with Company Contribution Co. paid Life and LTD Insurance Employee Discounts Powered by JazzHR
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    Patient Care • Waltham, MA, US

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