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Customer Service

LINKHouston, TX, United States

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Job Overview

Order # : 3497649

Essential Functions and Responsibilities :

? Receive and Promptly Respond to Customer Queries.
? Document customer concerns and resolutions within each order worked.
? Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers, and keeps all customer commitments
? Maintain up-to-date product, sales, services and company knowledge.
? Investigate customer's problems and collaborate with multiple departments to find solutions and resolve issues.
? Demonstrate the Company's Core and Growth Values in the performance of all job functions.
? Maintain reliable attendance.

Qualifications

? Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information.

? Accurately respond to customer inquiries through instant messaging software

? Utilize available resources to respond to customer inquiries

? Fluent in English; reading, writing, and speaking

? Ability to type =50 WPM

? Rigorous critical thinking skills

? Organization skills

? Self-Motivated and Self Starter

? Work well under pressure in a fast-paced environment

Education :

? Associates degree or 2 + years college coursework completed required

? 1-2 years' customer service experience, preferably in a contact center operations environment.

? Additional experience in customer sales, customer service, or digital communications is a plus.

? Live CHAT representative experience is a plus

Apply for this Job

More Information

Salary Offer $21.00 / hour

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Customer Service • Houston, TX, United States