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System Support Engineer

System Support Engineer

Motion RecruitmentPleasanton, CA, US
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Title : System Support Engineer

Location : Pleasanton, CA 94588

Contract Duration : Up to 7+ months contract with potential extension

About the Role :

The client is seeking a Systems Support Engineer to support the technical aptitude, attention to detail, and ability to work collaboratively across interdisciplinary teams. You will play a key role in executing equipment qualifications, managing documentation, and maintaining compliance with quality and safety standards in a fast-paced laboratory environment.

Key Responsibilities

  • Prioritize and execute daily work activities from the Liat task list
  • Ship and receive Liats for depot repair service
  • Induct new Liats into the equipment management system
  • Execute equipment qualifications and manage review / approval workflows in the EDMS
  • Maintain accurate and timely documentation of all Liat activities
  • Apply and update labeling to reflect instrument status (GxP vs. non-GxP)
  • Participate in daily huddle meetings and provide status updates
  • Deliver timely and professional customer support
  • Collaborate effectively with internal teams and supervisors to ensure lab compliance and workflow optimization
  • Adhere strictly to lab safety policies and procedures

Qualifications Required :

  • Associate degree in Engineering or equivalent training with relevant experience
  • 1–2 years of experience in instrument or equipment support
  • Proven ability to learn new software tools and technical skills
  • Strong attention to detail and ability to follow established procedures
  • Excellent communication and interpersonal skills
  • Flexible, proactive, and customer-oriented mindset

    • Preferred :

  • Bachelor's degree in Engineering or related field
  • 1+ years of hands-on experience in the medical device industry
  • Familiarity with molecular diagnostics products
  • Working knowledge of hand tools and medical device equipment
  • Understanding of QSR, IVDD, and customer service concepts.
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    System Engineer • Pleasanton, CA, US

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