Senior Manager, Operations

Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and returns. Since launch in April 2023 the company secured significant early stage funding, grew with over 50% M-o-M and closed partnerships with leading brands and retailers. As Gently enters its next phase of growth, we are looking to add a Senior Manager, Operations to our leadership team who can support the successful operational management of our rapid expansion while ensuring excellence in the execution of Gently’s ambitious vision.

Tasks

• In close partnership with the founding team, oversee and improve the day-to-day operations of the fullfillment center and last mile delivery with Gently's own fleet, ensuring efficient and accurate processing of orders, inventory management and deliveries
• Develop and implement strategies to optimize logistics operations, which would include managing warehouse operations, developing SOPs, and collaborating with warehouse team and drivers
• Define, systematize and continously monitor performance indicator(KPIs) and operational metrics to drive operational excellance and culture of continues improvement and achieve agree-ed upon targets
• Identify opportunities to optimize costs, reduce waste, and improve overall operational efficiency without compromising quality or service levels
• Implement cost control measures and monitor expenses, ensuring adherence to budgetary guidelines
• Create presentations, financial models, and data / business intelligence dashboards for management reporting purposes
• Synthesize data insights to provide strategic recommendations across logistics operations and resource planning

Requirements

Gently is a logistics start-up with significant pre-seed funding, led by a team of successful serial entrepreneurs building their most ambitious project yet. Gently enables ALL retailers to provide same-day, sustainable delivery that meet the expectations of modern consumers. Retail is stuck with legacy logistics infrastructure and partners that were never built for modern consumer habits. Gently changes this by turning delivery into a value add for retailers and customers alike. Consumers unlock lightning-fast deliveries from their favorite retailers without compromising on customer service; retail brands leverage a new channel with customers, increasing retention and revenue. Gently started delivering April 17 and is now scaling with some of the best-loved brands in the US. Currently delivering to all of LA, Gently is targeting further Tier-1 US markets within the first 12 months. The management team includes leading executives from Amazon, Kroger, Puma, Rakuten, Apple and more.