Stabilization Services Manager

Stabilization Services Manager

Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. Hiring Range : $90,001 - $108,001 Hours / Shift : 9 am to 5 pm

In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programscollectively known as HEART (Holistic Empathetic Assistance Response Teams)to meet the needs of people in crisis with compassionate care and behavioral health expertise. Interested applicants can visit our website and dashboard, watch this CNN clip, listen to this NPR segment, or read this piece from The Assembly to learn more about our department. As part of a movement transforming 911 responses, the Community Safety Department generates insights that affect cities across the country who visit, meet, and learn from and with HEART. Your work here will help seed a national movement.

In 2025, DCSD's scope of work is growing to include other dimensions of community safety. DCSD will add a new division focused on stabilization services that will include a reentry program, a guaranteed income program, street outreach, homeless services, Care Navigation, Familiar Neighbors and an Office of Survivor Care. This expansion represents an exciting new phase in DCSD's developmentand a thrilling opportunity to pair alternative response programs with stabilization services that can better support neighbors as they journey through and out of crisis.

About the position DCSD is currently hiring for a Stabilization Services Manager to provide leadership and strategic direction over three of our Stabilization Services programs : Care Navigation, Familiar Neighbors, and the Office of Survivor Care. Each program includes its own program manager who will report to the Stabilization Services Manager Below are brief descriptions of each program :

• Care Navigation teams provide follow up care to neighbors in need of additional support after a 9-1-1 call. Teams typically work with neighbors for about a month, aiming to connect them with longer term resources during that time. Teams consist of clinicians and peer support specialists.
• Familiar Neighbors teams support people with complex needs often at the intersection of homelessness, mental illness, and substance use who are interacting frequently with the criminal legal system. They carry relatively small caseloads and will work with neighbors for longer periods of time, as required by the neighbors' needs.
• The Office of Survivor Care provides support to survivors of gun violence and their family members. It focuses on (a) bridge therapy and assertive outreach, helping neighbors connect to long term supports, (b) advocacy and assistance to neighbors applying to state compensation funds, and (c) acts as a coordinating entity for local resources in the realm of survivor care.

The Stabilization Services Manager will receive general direction from the Assistant Director and exercise direct supervision of professional staff.

Duties / Responsibilities

Minimum Qualifications & Experience

Additional Preferred Skills

Licensed Clinical Social Worker (LCSW)

diagnosis, evaluation, and treatment planning and psychotherapy,

Strong candidates may also have :