Supervisor, Laboratory

Veterinary Diagnostic Laboratory Manager

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles : Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Schedule : 4am-12am Tuesday-Saturday

This is an onsite role based out of our Lab in Irving, TX.

The Target Pay Range for this position is $98,000-$110,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

Purpose Of Job

Manages activities in a veterinary diagnostic reference laboratory, with responsibility for achieving revenue and profitability goals. Manages staff, assigning work and evaluating results. Leads the development of laboratory budget, operating policies and procedures.

Essential Duties And Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manages and support activities in multiple diagnostic reference laboratories, with responsibility for achieving timeline for reporting results to client, revenue and profitability goals.
• Provide technical direction and supervision to laboratory personnel.
• Monitor and resolve client concerns, answer questions, and provide technical expertise when necessary.
• Ensure that associates obtain knowledge sufficient to perform job responsibilities. Institute and maintain systems to monitor and verify related training.
• Manages staff, assigning work, establishing performance metrics, monitoring activities and evaluating performance. Resolves escalated issues.
• Administers employment actions, provides coaching and guidance to staff and promotes staff training and development. Ensures staff are properly trained and adheres to SOP's.
• Leads the development of laboratory budget, policies and procedures. Ensures production standards and laboratory goals are maintained.
• Leads work activities of the laboratory, planning and organizing work, providing for adequate staffing and resources and maintaining work on schedule so that ongoing client satisfaction is maintained.
• Communicates with other related departments to coordinate work and resolve issues as needed.
• Leads maintenance of laboratory diagnostic equipment and other technical resources.
• Coordinates with internal personnel, vendors and others as needed to resolve issues and maintain ongoing functionality. Communicates procedural changes to supervisory staff.
• Provides customer feedback to product development, sales and other areas to improve product quality and features and enhance the client experience.
• Participates in various related committees and project teams as needed. Visits clients and performs other related activities in support of sales and marketing efforts.
• Prepares reports, presentations and other information summarizing work activities. Prepares various analyses as needed to highlight issues and resolve questions.
• Prepares and delivers regular general management business reviews to summarize laboratory financial performance, turnaround times, instrument downtime, productivity, quality and other performance metrics.
• Manages laboratory health and safety activities. Administers safety program, reports injuries and accidents and ensure ongoing Associate health and safety.
• Leads / participates in process improvement activities to enhance laboratory operations, coordinating with related Company departments as needed.
• Maintains knowledge of changes and developments in the industry affecting work activities. May participate in outside industry groups and forums related to business activities.
• Assist with bench tech duties as needed with familiarity in Processing, Parasitology, Serology, Hematology, Urinalysis, and Clinical Chemistry.
• Ensures quality of testing under the guidelines of Quality Assurance.
• Performs other duties as assigned.
• We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every associate has the responsibility to ask questions, seek guidance, and report concerns and / or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that associates will have a commitment to integrity and uncompromising values.

Education / Experience

Required Skills And Abilities

Physical Demands

Work Environment

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. All Full-time associates are eligible for the following benefits and more : Paid Time Off & Holidays, Medical, Dental, Vision (Multiple Plans Available), Basic Life (Company Paid) & Supplemental Life, Short and Long Term Disability (Company Paid), Flexible Spending Accounts / Health Savings Accounts, Paid Parental Leave, 401(k) with company match, Tuition / Continuing Education Reimbursement, Life Assistance Program, Pet Care Discounts.