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Patient Service Representative

Patient Service Representative

ACL DigitalEast Peoria, IL, US
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Job Description

Position : Patient Services Representative (PRN)

Location : East Peoria, IL

Pay : $21 / hr.

Job Type : Part time

Key Responsibilities

  • Provide excellent customer service by greeting patients with a smile and addressing them warmly upon arrival and departure.
  • Respond to patient inquiries and concerns according to DCA policies.
  • Answer incoming calls professionally and promptly.
  • Schedule, confirm, and follow up on patient appointments.
  • Maintain and update the appointment book.
  • Follow up with patients who miss or cancel appointments.
  • Register patients using the sign-in sheet.
  • Post charges and payments to patient accounts accurately.
  • Check and respond to voicemail messages daily.
  • Keep the waiting area clean, comfortable, and welcoming for patients.

Required Skills & Experience :

  • Experience answering telephones.
  • Exceptional customer service skills.

    • Preferred Skills & Experience :

  • Prior experience in a dental, medical, or healthcare office.
  • Familiarity with insurance plans (HMO / PPO) is a plus.

    • Education :

  • Required : High school diploma or GED.
  • Preferred : None specified.
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    Patient Service Representative • East Peoria, IL, US

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