Patient Navigator (SCL)

Job Description

Job Description

Patient Navigator (SCL) PURPOSE OF POSITION

The Patient Navigator provides support, advocacy, and care coordination for individuals accessing mental health and supportive counseling services, with a specialized focus on People Living with HIV / AIDS (PLWHA). The Patient Navigator works closely with clinical and support staff to ensure clients receive comprehensive care, including mental health services, substance use support, housing assistance, linkage to medical care and social service providers.

This role is critical in reducing barriers to care, improving engagement in services, and supporting clients in navigating complex healthcare and social service systems. The Patient Navigator provides culturally responsive, trauma-informed, and person-centered support to empower clients and enhance their overall well-being.

RESPONSIBILITIES

The major responsibilities of this position include, but are not limited to :

Client Engagement & Support

• Serve as a primary point of contact for clients seeking mental health and supportive counseling services.
• Conduct client intakes, needs assessments, and care plans.
• Develop and maintain up-to-date risks assessment, linkage to care, treatment adherence assessments.
• Provide education, emotional support, and advocacy to individuals with HIV / AIDS navigating behavioral health care.
• Support clients in adhering to their treatment plans and medical care.
• Schedule clients for office / home visits to conduct assessments, individual counseling, service plan updates, wellness checks, and / or reassessments.
• Provide ongoing support to encourage retention of services.
• Conduct re-engagement activities via a series of phone calls, written correspondences, and / or in person visits to the clients place of residence.
• Create a safe and professional and welcoming environment for clients of the priority population.
• Provides home, hospital, or community site visits and escorts patients to medical and non-medical appointments, as indicated and as approved by the Clinic Supervisor and / or Clinic Director.

Care Coordination & Service Linkage

Health Promotion & Client Education

Crisis Intervention & Advocacy

Documentation & Compliance

QUALIFICATIONS