Patient Access Representative - ER

Patient Access Representative

Lake Regional Healthcare is currently seeking a Patient Access Representative to deliver the best possible service promoting the aide in LRH's Admitting Team and LRH.

Summary :

Responsible for the reception and registration of Emergency Department patients, including patient interviews and insurance verification, explanation of hospital policies regarding visitation, payment for charges, and services available. Screens visitors and releases patient condition information when authorized. Handles routine patient inquiries and problems. Emphasis on excellent customer service skills as well as attention to detail. Familiarity with multiline phone systems preferred.

Education and / or experience :

High school diploma or equivalent required. Previous switchboard experience and knowledge of hospital systems preferred. Qualified candidate will have exceptional attention to detail, experience with medical terminology, advanced computer skills and excellent customer service skills.