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Infor WFM Consultant (Baltimore)

Infor WFM Consultant (Baltimore)

Insight GlobalBaltimore, MD, United States
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Insight Global is seeking an Infor Consultant, focused on WFM, to support a large health system in Baltimore, MD. This health system is preparing for a major go-live of Infor CloudSuite Workforce Management (WFM). This person will support the transition, with a focus on Time and Attendance, Multi-View Scheduler (MVS), and compliance workflows. This role will lead User Acceptance Testing (UAT) efforts and ensure that WFM configurations align with operational needs across clinical and non-clinical departments.

Key Responsibilities :

  • Act as the primary liaison between business users and the WFM implementation team.
  • Analyze and document current scheduling and timekeeping workflows.
  • Validate WFM configurations including pay rules, rounding rules, schedule templates, and labor distribution.
  • Support MVS (Multi-View Scheduler) setup and optimization for shift coverage and compliance.
  • Assist with data validation for employee profiles, time clocks, and accrual balances.
  • Develop and manage the UAT strategy specific to WFM modules.
  • Create test scenarios and scripts for :
  • Clock-in / out workflows
  • Shift swaps and overrides
  • Exception handling (e.g., missed punches, overtime)
  • Pay rule validation
  • Coordinate UAT execution with HR, payroll, and department managers.
  • Track and triage defects, ensuring resolution prior to go-live.
  • Document UAT outcomes and provide go / no-go recommendations.
  • Provide hypercare support post-go-live, including issue resolution and user guidance.
  • Monitor system performance and escalate configuration issues as needed.

Requirements :

  • 5+ years of experience in Workforce Management systems
  • 3+ years experience as a functional / business analyst
  • 1 year experience utilizing Infor Cloudsuite
  • Experience supporting a prior implementation project
  • Proven experience in UAT planning and execution.
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