Medical Support Assistant (MSA) - PRN

Medical Support Assistant (Msa) - Prn

Stgi is currently seeking a medical support assistant to provide services at our community based outpatient clinic.

Job summary : The general duty of the medical support assistant is to provide clerical and administrative support for the community based outpatient clinic (cboC).

Essential functions :

• Manages the schedules and treatment of cboC patients.
• Maintains electronic logs / files in conjunction with the consult / appointment process.
• Greets and checks in patients, updating records as necessary.
• Coordinates patients' schedules and clinic flow.
• Performs clerical and administrative functions to maintain patient data.
• Schedules new and established patient appointments.
• Tracks and facilitates completion of encounters and consults.
• Participates in pact team huddles and team meetings to manage and plan patient care.
• Monitors pre-appointment requirements to assure readiness for patient visit / procedure (e.g., x-ray, lab work).
• Manages electronic wait list to verify and validate accuracy and resolve issues.
• Performs administrative follow up actions.
• Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluates patient information and clinic schedule lists to determine whether patient is vested.
• Gathers information and collects / compiles data to meet the needs of the service.
• Deals effectively with individuals who may be ill, irritable, or otherwise hard to please.
• Maintains alertness to patients requiring immediate treatment.
• Extends a high degree of customer service to patients, other contractor staff, subcontractor(s) staff and personnel, and veterans affairs medical center (vamc).
• Conducts initial screen of patients, including veteran eligibility and active enrollment in the va primary care program.
• Verifies that required appropriate individuals have completed cboC / va paperwork.
• Schedules and notifies patients of follow-up appointments / referrals.
• Assists in the coordination of supplies / equipment.
• Assists in maintaining the veteran health information systems and technology architecture (vista) clinic reminder tracking system current for each enrolled patient.
• Assists the cboC clinic manager in ensuring that all required reports are completed in an accurate and complete fashion.
• Acts as a liaison between contractor and the vamc.
• Participates in the ongoing performance improvement program between stgi and vamc.
• Complies with all federal, state, local, joint commission, occupational safety and health administration (osha), veteran affairs, stg and subcontractor safety and operational regulations, directives and standards.
• Maintains confidentiality of all information and support patients' privacy, rights, and safety.
• Performs other work-related duties as assigned.

Required skills :

Required experience :

Pay rate : starting at $19.25 / hour