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Director of Revenue Cycle

Director of Revenue Cycle

The Moorings Park Institute IncorporatedNaples, FL, US
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Job Description

Job Description

Moorings Park is looking for a Director of Revenue Cycle. The Director of Revenue Cycle is responsible for the overall strategy, analysis and implementation of the entire revenue cycle for Moorings Park’s multi-campus Continuing Care Retirement Community that includes Independent Living, Assisted Living, Skilled Nursing, Outpatient Therapy, a Home Health Agency, and a Concierge Physicians Practice. This role manages all aspects of billing, cash posting, accounts receivable, payer setup, and contract approval. It ensures accurate and compliant revenue recognition, timely collections, and accountability for all billing processes—including those managed by a third-party billing company

The Director of Revenue Cycle is hands-on, directly posting private pay cash receipts, cross-training staff, and serving as a subject matter expert on the EMR billing system. They are responsible for the financial qualification of prospective residents, approval of resident contracts, and customer-facing billing inquiries, making them a key partner in maintaining trust with residents, families, and partners. The role is fully remote and supervises a geographically dispersed team of remote partners.

CANDIDATE MUST LIVE IN THE STATE OF FLORIDA

  • We will not consider any out of state applicants for this position -

Contributions :

Revenue Cycle Leadership & Vendor Oversight

  • Lead and manage the revenue cycle across all business lines, including billing, collections, cash posting, and accounts receivable oversight.
  • Serve as the primary liaison to the outsourced billing company, holding them accountable to contractual service levels and organizational goals.
  • Supervise internal billing team members, providing leadership, training, and performance management in a fully remote work environment.
  • Continuously evaluate revenue cycle performance, ensuring accuracy, compliance, and process efficiency.

    • Cash Posting & Billing Oversight

  • Personally post private pay cash receipts; ensuring daily and monthly reconciliation of all accounts receivable related deposits.
  • Responsible for the oversight, reconciliation, and quarterly audits of the Patient Trust funds at the Skilled Nursing Facility and Assisted Living Facility, ensuring compliance with organizational standards and state regulations.
  • Responsible for the oversight and monthly reconciliation of the Advance Deposit account ensuring that funds are applied and transferred in a timely manner.
  • Train and cross-train team members on cash posting procedures to ensure adequate coverage.
  • Oversee accurate and timely billing processes for private pay accounts while coordinating with third-party billing partners for Medicare and insurance claims.
  • Monitor accounts receivable aging and work to resolve outstanding balances quickly.

    • Systems & Data Expertise

  • Serve as the subject matter expert and administrator for the EMR billing platform and clearinghouse, including payer setup, workflow configurations, and optimization.
  • Partner with IT to implement system updates and enhancements that improve efficiency and reduce errors.
  • Ensure data integrity across all billing and resident financial systems.

    • Resident Contract and Financial Qualification

  • Review and approve all resident contracts, ensuring compliance with organizational standards and state regulations.
  • Evaluate prospective residents’ financial documentation, making recommendations on acceptance and financial qualification.
  • Enter resident contracts into the resident database, ensuring complete accuracy and appropriate recognition of amortization income and deferred revenue.
  • Regularly reconcile database entries to financial statements to ensure accuracy of reported revenue.

    • Customer Service & Stakeholder Communication

  • Respond promptly and professionally to inquiries from residents, families, and coworkers regarding billing or contracts.
  • Provide clear explanations of billing, contracts, and financial obligations to support resident trust and satisfaction.
  • Serves as the billing expert for the Organization, stays informed of all Medicare and Insurance regulations and changes that may impact the Organization; stays up to date on industry best practices
  • Works closely with community health care administrators and admissions teams; is the lead on trainings and status of receivables.

    • Compliance, Audits & Reporting

  • Ensure compliance with HIPAA and all relevant healthcare regulations.
  • Assist with all financial statement audits, cost reports, bond reporting, and other external reviews.
  • Implement and maintain strong internal controls to ensure compliance and safeguard financial integrity.
  • Responsible for the creation, implementation and monitoring of policies and procedures across the Organization to ensure accurate and timely billing and collections; serves as the lead on any task force or project groups related to billing.
  • Responsible for the development and monitoring of key performance indicators to ensure accountability and high performance.

    • Job Requirements :

  • Bachelor’s degree in Healthcare Administration, Finance, Accounting, or related field (Master’s preferred).
  • Minimum of 5 years’ progressive revenue cycle management experience in a multi-service healthcare organization; CCRC or post-acute experience strongly preferred.
  • Expertise with EMR billing systems, clearinghouses, payer setup, and data integrity management.
  • Deep understanding of Medicare billing practices, payer contracts, and healthcare revenue recognition.
  • Strong leadership experience, including managing vendor relationships and supervising a team.
  • Excellent financial analysis and communication skills, with the ability to explain complex billing matters to non-financial stakeholders.
  • Demonstrated knowledge of HIPAA regulations, internal controls, and audit processes.
  • Advanced Microsoft Excel skills; ability to create dashboards and financial reports.

    • Key Competencies :

  • Strategic and hands-on management style, balancing leadership with day-to-day operational expertise.
  • Ability to navigate a complex, multi-site organization with multiple lines of business.
  • Strong problem-solving skills, attention to detail, and a focus on accuracy.
  • High emotional intelligence and a resident-centered mindset.
  • Ability to lead remote teams effectively and foster accountability.
  • Commitment to continuous improvement, compliance, and organizational mission.

    • Moorings Park ® Communities, a renowned Life Plan organization includes three unique campuses located in Naples, Florida. We offer Simply the Best® workplaces through a culture of compassionate care for both our residents and our partners.

    Simply the Best Benefits for our partners include :

  • FREE health and dental insurance
  • FREE Telemedicine for medical and behavioral health
  • Vision insurance, company paid life insurance and short-term disability.
  • Generous PTO program
  • HSA with employer contribution
  • Retirement plan with employer match
  • Tuition reimbursement program
  • Wellness program with free access to on-site gym
  • Corporate discounts
  • Employee assistance program
  • Caring executive leadership
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