Pro Video Audio Equipment Technical Support Specialist Job at PureLink in Fair L

MediabistroFair Lawn, NJ, United States

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Responsibilities

White glove, first class customer support
On site customer support, as needed
Managing and organizing all open and past service tickets
Timely resolution of customer issues.
Evaluating, troubleshooting, and servicing product
Maintaining product inventory, including assuring all products have current firmware, and are complete with accessories and packaging
Performing Quality Assurance testing of outgoing orders
Providing pre-sales engineering support for internal and external clients

Qualifications :

Candidates MUST have the following experience :

Minimum 2 Years of work experience specifically in the Pro Video field, working with video transport, sources, displays.

Minimum 2 Years of work experience in customer support.

NOTE : This is not an IT role.

Seniority level

Entry level

Employment type

Full-time

Job function

Design, Art / Creative, and Information Technology

Industries

Audio and Video Equipment Manufacturing

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Technical Support • Fair Lawn, NJ, United States

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