Director of Endpoint Services, Digital Technology Solutions

Current UC employees must apply internally via SuccessFactors

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,000 students, 12,000 faculty and staff, and over 350,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $88.8 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu.

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

Job Overview

Oversee the availability, performance, and security of the University's patch management infrastructure, Administrative EndPoint Management, and Research End Point Management. Act as a key leader for the infrastructure and operations team and collaborate with other teams across the university.

Essential Functions Oversee the planning, execution, and day-to-day operations for the University’s M365 tenant, University configuration infrastructure (SCCM, Jamf, Active Directory, etc.), ServiceNow instance, and Research End Point management.

Collaborate with the Office of Information Security to ensure the security and compliance of the services by implementing policies, tools, monitoring, and best practices to prevent and monitor unauthorized access, misuse or denial of service.

Provide technical guidance to senior management regarding new technologies based on the organization’s current and future needs; oversee implementation and adoption of services.

Define and lead troubleshooting processes during and outside of normal business hours. Participate in change management and root cause analysis.

Work closely with other teams to facilitate collaboration to implement and improve our services, support, and process improvement across the University.

Design, develop, implement, and coordinate systems, policies, and procedures.

Oversee the department budget and assist senior management and the business office in the annual budget planning and departmental budget analysis to develop rates for departmental services and ensure cost effectiveness.

Oversee multiple moderate to complex projects; develop moderate to highly complex project plans; coordinate resources and timetables; communicate changes and progress; complete projects on time and on budget; manage project team activities.

Serve as expert resource to others and serves on committees and project teams.

Interface and manage the relationship with vendors and service providers to ensure compliance with applicable laws, regulations, and SLAs. Negotiate on behalf of the University to ensure the best possible outcomes for the University.

Provide direct and / or indirect supervision to exempt and non-exempt staff (i.e., hiring / firing, performance evaluations, disciplinary action, approve time off, etc.).

Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or relevant degree.

Required Experience Seven (7) years of advanced level experience working with a combination of M365, configuration and patching technology (Jamf, SCCM, Active Directory, Vulnerability Management Tools, etc.), ServiceNow, and end point administration.

Five (5) years supervision and management experience of technical support teams.

Demonstrated experience in managing and improving customer service and experience through a systemic and methodic approach utilizing ITSM tools and relative data.

Demonstrated knowledge of technology service delivery to include availability, reliability, security, administration and management, capacity planning, life-cycle management, roadmap, inventories, etc.

Experience in managing technical projects through a project management process and relevant tools to ensure on-time, on-scope, and on-budget delivery of project deliverables.

Demonstrated knowledge and experience in managing a complex budget through the planning, budgeting, and operations for multiple budgets within the unit.

Additional Qualifications Considered Degree of training in business administration or management.

Related industry certifications.

Expert level knowledge in systems / platforms / technologies currently used by the department.

Experience in supporting or delivering technology services in Higher Education.

Physical Requirements / Work Environment

• Sitting - Continuously
• Repetitive hand motion (such as typing) - Continuously
• Hearing, listening - Continuously
• Talking - Continuously
• Standing - Often
• Walking - Often
• Bending - Seldom
• Stooping - Seldom
• Climbing stairs / ladders - Seldom
• Kneeling, squatting - Seldom
• Crouching - Seldom
• Crawling - Seldom
• Reaching overhead - Seldom
• Pulling, pushing - Seldom
• Shoveling - Seldom
• Lifting - up to 20 pounds - Seldom
• Lifting - up to 50 pounds - Seldom
• Lifting - over 50 pounds - Seldom

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. ( UC Benefits Link ) Highlights include :

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including :

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

Additional Benefits Include :

Competitive salary based on experience

Comprehensive health coverage (medical, dental, vision, prescription)

Flexible spending accounts & wellness programs

Professional development & mentorship opportunities

To learn more about why UC is a great place to work, please visit our careers page at https : / / www.uc.edu / careers.html

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here : https : / / www.uscis.gov / i-9-central / form-i-9-acceptable-documents

Important : To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider “easy apply” applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs@uc.edu .

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

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