External Mortgage Loan Officer - Mendocino / Lake County

Job Description

Job Description

Redwood Credit Union is looking for an External Mortgage Loan Officer, who will market and originate Redwood Credit Union (RCU) first and second lien loan products primarily from newly developed and previously established external sources of business to substantially contribute to the organization’s residential loan growth. Responsible for deepening prospective and existing member profiles by having a solid understanding of the full suite of lending products available and by initiating cross lending referrals that are outside of residential originations.

Key Responsibilities

External Loan Originations / Pipeline Management :

• Provide exceptional member service at all times via all lines of communication while adhering to RCU standards of service.
• Independently source and develop new referral relationships that will mutually benefit RCU and its Members while strongly enhancing mortgage lending origination goals.
• Actively grow previously self-generated external referral relationships that will mutually benefit Redwood Credit Union’s Members and increase residential lending volume.
• Effectively and efficiently market all first and second lien residential loan products which include but are not limited to, conventional, conforming, jumbo, primary, secondary, investor occupant combined with fixed rate and adjustable rate products offered through the Credit Union as Fannie Mae eligible and / or those that may meet the Credit Union’s mortgage portfolio requirement.
• Determine and ethically consult as to options that serve the best interest of all applicants.
• Take applications using web-based loan origination system; answer phone inquiries and handle mortgage referrals as needed.
• From a Member service perspective, the External Loan Officer has the overall responsibility of communication for their assigned loans from origination through the funding of the loan(s).
• The External Loan Officer is responsible to gather and review all documents for a complete and accurate file submission to processing and follow up communication as needed for incorrect / incomplete submissions.
• Accurately interpret Fannie Mae Desktop Underwriter findings so that all possible loans can be decisioned at minimum inconvenience to Members while assuring a correct credit decision can be made.
• Discuss loan options and programs that will benefit each Member, including counter-offers when appropriate.
• Recommend action steps and counsel to Members that will to help them qualify for a future loan when a loan has been declined due to current circumstances to preserve potential membership opportunity.

Member Support & Special Projects :

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU) :

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

Based out of Cleveland Corp in Santa Rosa, CA. 100% hybrid.

Minimum Qualification : Knowledge, Skills and Abilities

Licenses and Certifications

The ideal candidate has a combination of education and experience as follows : equivalent to high school diploma, plus 4 years experience in the mortgage lending industry, to include at least 1 year as a high producing conventional mortgage loan originator.

Compensation :   Base starting range : $40,019.20 annually + commission.

Redwood Credit Union offers a robust benefits package to our eligible employees including :

RCU Discounts and Perks :

Physical Requirements :

Internal Team Members : If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.