Alarm Monitoring Center Associate, 1st Shift (Job Number : 1396)

Alarm Monitoring Center Associate

We are seeking an Alarm Monitoring Center Associate to join our federal team based at our Aurora, CO monitoring center location. At Johnson Controls, we support our nation's most critical facilities, the people who occupy them, and the missions they enable. Johnson Controls Federal Systems (JCFS) is a specialized team serving as a trusted partner to the federal government. We help modernize U.S. military installations, Department of Defense and other federal agency facilities to be smarter, more resilient, efficient, sustainable, and secure.

Location : This position can be based out of Aurora, CO Pay Range : $20.00 - $23.00 p / h to start. Will receive an additional $2.00 per hour upon receipt of active Department of Defense Secret security clearance. Shift : 1st Shift 7 : 00 am - 3 : 30 pm Friday - Tuesday (Wednesday & Thursday are the days off) Benefits : Eligible for benefits on first day of employment Vacation : 3 weeks of paid vacation per calendar year

Responsibilities

• Handle incoming alarm signal activities and take appropriate action per instruction, including video surveillance and monitoring of security equipment and fire alarm systems on-site at military facilities around the United States
• Notifies appropriate authorities and customers if alarm signal is received
• Makes outbound calls in order to dispatch Police and / or Fire Departments regarding alarm activities while following standard operating procedures
• Responds quickly and precisely to incoming phone calls
• Documents all alarm activity and subscriber phone calls via PC and activity reports
• Operates all call center equipment and peripheral equipment
• Interacts with external and internal customers via telephone, email and in person
• Work with outside repair technicians, guards, etc. to ensure that signals are received properly and that circuits and signaling devices are restored to normal operation
• Initiates necessary action when irregular signals are received or trouble develops
• Resolves operational, customer service and / or employee issues
• Adheres to standard operating procedures and special instructions
• Promotes a positive customer service atmosphere.
• Other duties as assigned

Required Qualifications

Preferred Qualifications

At Johnson Controls (NYSE : JCI), we are One Team working collaboratively to create purposeful solutions that make a difference in the world. We are a Fortune 500 company with more than 100,000 employees worldwide offering the world`s largest portfolio of building technology products, solutions and services. As a member of our Federal Systems team, your work matters. We value and recognize your contributions and want to help you succeed. We invest in our employees, provide opportunities for growth and advancement, and foster a culture of inclusion and respect.