Cruise Line - Customer Service

Job Description

This is a remote position.

Customer Service Calls :

• Inbound calls for assistance with bookings from client’s customers and client’s

travel agent partners.

client’s customers and / or client’s travel agent partners for status and clarification

purposes.

internal support departments or client account representatives.

Requirements

Please click this link for the Basic PC Requirements  Computer Specifications

Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.

Benefits

Requirements

Required Skills : Communication skills : Customer service representatives need strong communication skills to answer customers clearly. They must understand and communicate information effectively by phone, chat and / or e-mail. Computer literacy skills : Each customer service representative must have good computer skills. Fully understands the basic functions of the computer and utilization of well-known programs including e-mail. Customer-service skills : Customer service representatives must help to retain customers by answering customer questions and complaints in a helpful and professional manner. Interpersonal skills : Creating positive interactions with customers is an essential part of a representative’s job. Listening skills : Representatives must listen carefully and understand a customer’s situation in order to assist them and to obtain the best resolution. Attention to Detail : Customer service representatives must be careful about detail concerning policies and procedures of their specific client. Integrity : Customer service requires being honest and ethical for the protection and privacy of customer sensitive information. Patience : Workers must be patient and polite, especially when interacting with difficult or irate customers. Ability to Work Independently : Representatives must guide oneself with little or no supervision and depending on oneself to get things accomplished. Problem-solving skills : Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention. Skills and Attributes :