Service Key Account ManagerRemote

Service Key Account Manager

At SMA America, we believe in Energy that Changes. Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems all while pushing the boundaries of what's possible in clean energy. But we're not just transforming power we're empowering people. We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy we'd love to meet you.

Position Overview

We are seeking a Service Key Account Manager who is responsible for comprehensive management of key customer accounts. Duties include monitoring, coordinating, and facilitating service activities for one or more of the company's top customers. The Service Key Account Manager is also responsible for maintaining excellent customer service activities in meetings, on calls, emails, and while in the field at customer sites.

Primary Duties / Responsibilities

• Analyzes data and tracks specific customer field activities while providing support by gathering the necessary departments within SMA to support the customer.
• Develops a thorough understanding of customer service strategy, priorities, organization, and methodologies.
• Establishes and fosters key account service partnerships through building trust, transparency, and cooperation.
• Develops strong relationships with colleagues and solid communication structures at all relevant levels within the organization, including engineering, purchasing, sales, project management, and senior management.
• Actively monitors service performance, drives interaction with SMA global key account managers and other relevant activities of an account, reports relevant aspects, and facilitates involvement when appropriate.
• Assists in drafting the service portion of framework agreements for key customer accounts, focusing on global consistency and regional needs.
• Creates annual service plans based on the service strategy.
• Drives SMA DE R&D resourcing focus to achieve breakthrough improvements in quality and uptime based on key account needs.
• Implements and improves processes as needed.
• Other duties as may be required or assigned.

Required Qualifications

Preferred Qualifications

We Offer