Jewlery Client Service Representative (Tampa)

Client Service Representative

Job Title : Client Service Representative

Location : Gold and Diamond Source; 3800 Ulmerton Road Clearwater, FL 33762

Job Type : Full-Time Compensation : Hourly + Commission

About the role

We are seeking a knowledgeable, trustworthy, and customer-focused Client Service Professional to join our team. This individual will be responsible for evaluating and purchasing estate items, including fine jewelry, gold, silver, diamonds, and other precious collectibles. Strong interpersonal and customer service skills are essential, as this role involves working directly with clients to ensure respectful, transparent, and professional experience. The Gold and Diamond Source way.

Responsibilities

Evaluate estate pieces including gold, silver, diamonds, and fine jewelry

Engage clients with discretion and professionalism during negotiations

Perform accurate assessments of authenticity and value

Maintain detailed records of purchases and appraisals

Stay informed on current market trends and valuations

Collaborate with internal staff on pricing and inventory strategy

Skills & Qualifications

No jewelry experience required but preferred.

Some knowledge of gold, silver, diamonds, and gemology

Strong negotiation and analytical skills

High level of integrity, discretion, and professionalism

Ability to work independently and with precision

Proficiency in POS and appraisal software is a plus

Benefits

Competitive pay with commission

Employee discounts

Paid Holidays and paid time off

Ongoing training and certification opportunities

Supportive and growth-oriented work

Healthcare

401K after 1 year of employment

• Must be able to pass a drug test and background check.