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Operations Manager C NE
Operations Manager C NEMarriott Vacations Worldwide • Breckenridge, Colorado, US
Operations Manager C NE

Operations Manager C NE

Marriott Vacations Worldwide • Breckenridge, Colorado, US
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Hourly Rate : $32.26Targeted Application Deadline : 10 / 18 / 2025

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.

  • Salary Range $29.00
  • $32.00 / hr
  • Relocation Assistance Available
  • This position is a Non-Exempt Management position and will be paid an hourly rate with overtime paid in accordance with state and federal law.
  • Education and Experience
  • High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Resort and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the guest services, front desk, housekeeping, or related professional area.

    • CORE WORK ACTIVITIES Leading Operations Team

  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Understands associate, owner and guest satisfaction results and develops game plans to attack need areas and expand on strengths.
  • Ensures the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists associates in understanding guests’ ever-changing needs and expectations and exceeding them.

    • Managing Property Operations Functions

  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with associate concerns.
  • Extends professionalism and courtesy to associates at all times.
  • Communicates / updates all goals and results with associates.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists / teaches the team scheduling against guest and hours / occupied room goals.
  • Performs hourly job functions as needed.

    • Managing and Monitoring Activities that Affect the Guest Experience

  • Provides excellent customer service by being readily available / approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Ensures all team members meet or exceed all hospitality requirements.

    • Managing Profitability

  • Assists in performing required annual Quality audit with Senior Leadership Team.
  • Ensures a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

    • Conducting Human Resources Activities

  • Participates in interviewing and hiring of team members with the appropriate skills.
  • Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
  • Ensures associates understand Company, Resort and Departmental expectations and parameters.
  • Ensures associates are cross trained to support successful daily operations.
  • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
  • Schedules associates to business demands and tracks associate time and attendance.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
  • Observes service behaviors of associates and provides feedback to individuals.
  • Ensures associate recognition is taking place on all shifts.
  • Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
  • Participates in associate progressive discipline procedures.
  • Reviews associate satisfaction results.

    • #LI-CW1 We are committed to providing associates with benefits including : Medical / Dental / Vision Insurance (HSA & FSA available) Paid Time Off Paid Sick Leave per Colorado law Paid Holidays / Paid Floating Personal Days 401(k) Retirement Savings Plan Employee Stock Purchase Plan Group Life / Disability Insurance Tuition Reimbursement Employee Assistance Program Travel Discounts, including a family and friends’ rate Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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    Operation Manager • Breckenridge, Colorado, US