Job Description
Job Description
On-Site Technician Level 2
About the Role
Net56 is seeking a motivated and skilled On-Site Technician to join our Technology Department. The ideal candidate will hold CompTIA A+, Network+, or CCNA equivalent experience and have hands-on experience supporting and troubleshooting networking systems. This position plays a critical role in ensuring that our client’s technology infrastructure operates reliably and securely to support students, teachers, and staff.
What You’ll Do
- Provide on-site technical support for staff, students, and administrators across multiple school sites.
- Install, configure, and maintain desktops, laptops, printers, mobile devices, and classroom technology.
- Provide support for NOC engineers with patch panels, and cabling.
- Assist in the troubleshooting of system, network and internet incidents with enterprise network skills.
- Monitor and resolve connectivity issues for wired and wireless networks.
- Perform preventive maintenance on IT and networking equipment, ensuring systems meet district standards.
- Document issues, solutions, and network configurations in district ticketing / helpdesk systems.
- Collaborate with the Technology Department on projects such as network upgrades, MDF / IDF cleanup, and infrastructure improvements.
- Provide training and technical guidance to end users on district-approved technology systems.
What We’re Looking For
CompTIA A+ and Network+ certifications.Minimum of 2–3 years of IT support experience, including hands-on networking.Knowledge of TCP / IP, DNS, DHCP, VLANs, routing / switching, and WiFi concepts.Experience with Microsoft Windows, macOS, and Google environments.Ability to manage multiple tasks and prioritize in a school setting.First responder, 24X7, on-call rotationExcellent communication and customer service skills.Preferred Certifications
Cisco Certified Network Associate (CCNA) or equivalent networking experience.Prior experience supporting technology in a K-12 school district.Knowledge of classroom instructional technologies (interactive displays, projectors, student devices).Familiarity with enterprise-level network monitoring, ticketing systems, and cybersecurity practices.Experience with VoIP phone provision for Cisco Call Manager.Physical & Work Requirements
Ability to lift 40 pounds (IT equipment, servers, monitors).Ability to climb ladders and work in network closets (MDF / IDF).Travel between schools within the district as required.