Assistant Operations Manager

Job Description

Job Description

About Hoskinson Health & Wellness Clinic

Hoskinson Health & Wellness Clinic is a newly founded, team-based, physician-led, comprehensive health and wellness clinic in the beautiful area of Gillette, Wyoming. Our company was created to provide prospective healthcare resources to the community and meet the needs of our patient base.

Company Mission & Philosophy

Hoskinson Health & Wellness Clinic is owned by physicians who have teamed together to help end discrepancies they have seen for decades in the healthcare space.

Our mission is to help patients truly live better, healthier lives by providing comprehensive care through a variety of specialists and support services. HH&WC has an integrated regenerative & longevity philosophy that functions hand-in-hand with treatment planning, preventive care, and team collaboration on patient cases.

We believe that patients are more than their diagnoses and deserve access to the best education and resources we can provide. To ensure this mission is met, we :

Integrate highly effective technology.

Encourage collaboration among the care team.

Maintain lower patient volumes to allow patients more time with our staff.

Job Summary

Under general direction of the Clinic Operations Manager or Director, the Assistant Clinic Operations Manager supports the oversight of day-to-day clinical operations. This role bridges clinical care and operational management by providing leadership, oversight, and coordination to ensure high quality patient services, efficient workflows, regulatory compliance, and staff performance. The incumbent must be a R eg istered Nurse with an active Wyoming license and will collaborate with clinical, administrative, and leadership teams to meet operational goals.

Supervises

May supervise non-licensed staff (e.g. medical assistants, clerical, scheduling staff)

Collaborates with other nursing leaders or charge nurses

Coordinates with ancillary service leaders (lab, imaging, pharmacy)

Acts with delegated authority in absence of Clinic Manager

Supervisory Responsibilities

Participates in hiring, onboarding, training, performance evaluation, coaching, and disciplinary action for subordinate staff as delegated

Provides mentoring and professional development opportunities

Sets performance goals, monitors metrics, and gives feedback

Ensures staff complies with policies, procedures, and expected standards of care

Duties / Responsibilities

Below is a representative set; you may tailor to clinic size, specialties, and organizational priorities.

Assist in planning, organizing, and directing clinical operations to ensure efficient and effective patient care delivery

Support development, implementation, and enforcement of clinic policies, procedures, and protocols

Monitor daily operations including patient flow, scheduling, staffing levels, resource allocation, and supply management

Collaborate with physicians, nurse practitioners, and other clinicians to streamline workflows and reduce bottlenecks

Analyze operational metrics (e.g. wait times, no-show rates, throughput, patient satisfaction) and propose improvements

Ensure regulatory compliance (e.g. CMS, HIPAA, OSHA, state health regulations) and prepare for audits or inspections

Oversee quality improvement initiatives, process redesign, and workflow optimization

Participate in budget preparation, cost control, vendor contract review, and expense monitoring

Act as liaison between clinical staff and leadership, communicating operational updates, challenges, and successes

Lead or support special projects (e.g. expansion of services, EMR implementation, new clinic openings)

Serve as acting operations lead (in Manager’s absence)

Address patient complaints or escalations in conjunction with leadership

Maintain competencies and continuing education relevant to both clinical practice and management

Ensure that staffing schedules, coverage, and leave requests balance operational needs with staff well-being

Education / Certifications / Licenses

Bachelor of Science in Nursing (BSN) preferred; Associate Degree in Nursing (ADN) acceptable with significant experience

Active, unencumbered Registered Nurse (RN) license in the State of Wyoming

Basic Life Support (BLS) certification; Advanced Life Support (ACLS, PALS, etc.), as applicable

(Optional / preferred) certifications in leadership, healthcare management, quality, or clinical specialty

Experience

Minimum of 3–5 years of clinical nursing experience , ideally in outpatient or ambulatory care settings

At least 1–2 years of experience in a leadership, supervisory, or charge nurse role

Experience with clinic operations, quality improvement, workflow management, and performance metrics

Experience working with electronic health records (EHR / EMR) and other clinical systems

Demonstrated ability to analyze data, manage projects, and lead change

Skills / Abilities

Strong leadership, communication, and interpersonal skills

Ability to motivate, mentor, and develop staff

Excellent problem-solving, critical thinking, and decision-making capabilities

Proficiency with data analytics, reporting, and performance dashboards

Familiarity with healthcare regulations, compliance, and quality standards

Strong organizational and time management skills, with ability to juggle competing priorities

Ability to adapt to evolving environments and manage change

Collaborative mindset with ability to interact across disciplines and levels

Commitment to patient-centered care and continuous improvement

Benefits

Health Insurance : 100% employer-paid premiums (medical, dental, vision, STD, LTD, and life insurance).

Supplemental Insurance : Optional additional coverage for hospital, cancer, accident, and voluntary life.

Retirement Benefits : Generous retirement plan with competitive company match — no waiting period.

Paid Time Off (PTO) : Generous PTO policy.

Professional Development : Assistance for continuing education or additional certifications (with HR approval).

The Clinic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Clinic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at 307-387-9850.