Member Service Representative

Job Description

Job Description

AtPlanet Fitness, we pride ourselves in creating a culture thatempowers people to live a healthy lifestyle. Our goal is to assistour members and our employees to reach their full potential.

Weare currently looking for a high energy individual with a passion forhelping others and a drive to succeed to join our team! The MemberServices Representative is responsible for creating a positive memberexperience by providing a superior level of customer service toPlanet Fitness members, prospective members and guests.

WhyPlanet Fitness?

Eachof our employees receive :

ComplimentaryBlack Card Membership

CompanyFacilitated Training

AdvancementOpportunities

Rewardsand Recognition Programs

EssentialDuties and Responsibilities

Greetmembers, prospective members and guests, providing exceptionalcustomer service.

Handleall front desk related activities including :

Answerphones in a friendly manner and assist callers with a variety ofquestions.

Checkmembers into the system.

Newmember sign-up.

Takeprospective members on tours.

Facilitateneeded updates to member’s accounts.

Respondto member questions and concerns in a timely and professional mannerand elevate to Assistant Manager or Manager as needed.

Assistin maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

Customerservice background preferred.

Basiccomputer proficiency.

Apassion for fitness and health.

Upbeatand positive attitude!

Punctualityand reliability is a must.

Exceptionalcustomer service skills; able to interact in a positive andprofessional way with members and co-workers, exceeding the member’sexpectations.

Stronglistener with the ability to empathize and problem solve.

Demonstratediplomacy in all interactions while using appropriate behavior andlanguage.

HighSchool diploma / GED equivalent required.

Mustbe 18 years of age or older.

PhysicalDemands

Continualstanding and walking during shift.

Continualtalking in person or on the phone during shift.

Mustbe able to occasionally lift up to 50 lbs.

Mustbe able to frequently bend, reach, and kneel in order to completecleaning tasks throughout the club.

Willoccasionally encounter cleaning chemicals during shift.

Pay& Benefits

Potentialof up to three raises per year

Greatcareer advancement opportunities

Insurancebenefits for full time staff

401kbenefits based upon eligibility