Claims Customer Experience ManagerNewAtlanta, GA (Atlanta)

Claims Customer Experience Manager

Reserv is an incubating cutting-edge AI and automation technology focused on bringing efficiency and simplicity to insurance claims by redefining claims adjusting. Founded by insurtech veterans with deep experience in SaaS and digital claims and venture-backed by Bain Capital and Altai Ventures Reserv began operations in May 2022 and has rapidly expanded.

About the Role

The Customer Experience Manager plays a vital role in overseeing and managing the operations of the Customer Experience team at Reserv. The successful candidate will be heavily involved in hiring, process creation, and implementation as we build out the team. They will ensure their team provides exceptional customer service for the policyholders of a high-profile client in the transportation space throughout the claims process. This role requires strong leadership skills, insurance expertise, and a commitment to delivering outstanding, white glove service.

Reserv is not like other TPAs. We pride ourselves on leveraging technology to create an exceptional experience for all involved parties in the claim process. Our CX team will be the face of our business and as such it is critical that the CX Manager fosters a culture obsessed with the customer experience, innovation, and continuous improvement. This is an exciting opportunity to build a Customer Experience team at a rapidly-growing insurtech.

For this position, you must reside in the US, excluding California, Hawaii, and Alaska.

Who You Are

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven org as an early CX hire.
• Passionate CX professional. You care deeply about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency at all times, balanced with the ability to be detail oriented.
• Creative. You challenge existing assumptions and find creative solutions to problems.
• Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.
• Anti-status quo. You don't just wish things were done differently, you action on it.
• Communicative. You understand the importance of every communication channel, where it be phone, chat, or email
• And did we mention, a sense of humor.

What We Need

We need you to do all the things typical to the role :

Requirements

Benefits

At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds. If you believe you are a good fit for this role, we would love to hear from you!