Program Coordinator - Case Manager - Bezos

SCOPE OF WORK :

The incumbent of this position is responsible for providing intensive case management services and assistance with unhoused families seeking to enroll in the Family Housing Solutions program and family shelter at Visalia Navigation Center. Staff will also assist in the planning and implementation of Grant Program and ensure that the tasks and objectives of specific program grant performance service goals are being met. Staff are responsible for screening, assessing, completing risk evaluations, planning support services, and supporting self-sufficiency. Families will be provided case management services for up to 2 years.

ACCOUNTABILITIES :

• Works closely with the Senior Program Coordinator and Director to establish guideline objectives, staffing needs, trainings, start-up activities, and support internal controls.
• Serves as an advocate for families experiencing homelessness presiding at the Visalia Navigation Center or in Tulare County.
• Evaluates needs of families enrolled in the program and track progress.
• Provides intense case management services for unhoused families to assist with gaining safe housing.
• Follows core principles of case management of building trust, using evidence base practices, and engaging families.
• Assists families with developing a self-sufficiency plan and provides referrals to support services that will assist with family stabilization.
• Plans and supports Navigation Center events to promote program goals and maximize benefits to residents at the center.
• Participates in outreach and promotion of the Family Housing Solutions program in the community with other community partners serving unhoused families.
• Follows and supports VNC operational safety procedures.
• Supports and fosters collaboration of activities among departments within CSET and other partners that may be used as resources for families enrolled in the Family Housing Solutions program.
• Supports and implements excellent customer service practices.
• Reports program support needs to appropriate leadership staff.
• Completes necessary reports regarding program services and progress.
• Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies and procedures.
• Assist with quarterly reports as needed.

SKILLS & ABILITIES :

It is our company policy to conduct fingerprint testing with each employee upon hire if they are assigned to work with our agency.   Fingerprint status is a condition to employment with C-SET. Information obtained is kept confidential.  Fingerprinting is obtained prior to job assignment and does not constitute an offer of employment.