Customer Service Representative

Customer Service Representative

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication @type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and / or Experience Required?

Required Skills / Abilities

Other Requirements

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Gerber offers the comprehensive benefits you expect from an industry leader, including : Annual Paid Time Off (PTO) plans, 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week, 6 paid holidays annually, Medical, Prescription Drug, Dental & Vision Insurance effective Day 1, 401(k) Retirement Plan with company match, Employer Paid Short-Term Disability & Life Insurance, Additional Voluntary Life Insurance, Continuing Education Opportunities, Free Prescription or Non-Prescription Safety Glasses annually, Annual Voluntary Uniform Stipend.

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

AI Disclosure Statement : At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details :

Compensation : $17.00 - $19 per hour