Customer Service Representative

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

Act as the initial point of contact for inquiries related to the NJ Family Care Program

Document enrollment requests, status changes, complaints, and grievances accurately

Maintain proficiency in technical and program policy related to NJ Family Care rules and guidelines

Required Qualifications

High School diploma or GED

Basic understanding of a call center environment in a customer service role

Ability to establish and maintain effective working relationships

Background and drug screening required

Willingness to work with people of diverse backgrounds