Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Family Medicine has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

• This role has the potential to be primarily focused on inbound & outbound calls depending on business need.

Schedule : Monday-Friday, between the hours of 7 : 45am-5pm MST.

Location : 1633 Medical Center Point (2nd Floor), Colorado Springs, CO 80907. Potential to move to another location : 2 South Cascade Ave. Colorado Springs, CO 80903.

Primary Responsibilities :

Obtain accurate and updated patient information, such as name, address, insurance information

Answer telephone calls promptly and courteously

Perform insurance verification at time of scheduling

Confirms and schedule appointments

Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reports

Obtain patient signatures for required documents

Upload a valid Government issued state ID of patient and patient insurance cards

File and maintain medical records

Consistently correct registration work queue errors

Working daily in the claims edit work queue to correct registration errors for submission to insurance companies

Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reports

Adhere to the standards identified via Sparq regarding Optum Employee Policies

Work cohesively with fellow employees to achieve specific team goals

Keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements

Comfortable working in a high pace environment

Assure the continuity of care through scheduling and tracking systems

Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes and evaluations

Notify clinical staff of schedule changes as they occur

Comply with administrative policies to ensure quality of care

Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart

Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed

Perform other related duties and assignments as required

Organize and maintain medical records

All employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements

Complete new clinical competencies rolled out by the Educational Committee

Work independently

Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?

Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include :

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

High School Diploma / GED (or higher)

6+ months of customer service or healthcare related experience

Intermediate level of computer proficiency including Microsoft Office Word, Excel and Outlook and multiple web applications

Preferred Qualifications :

1+ years of experience working in a front office medical position performing duties such as scheduling appointments, checking patients in / out, insurance verification, collecting co-pays and maintaining medical records

Knowledge of EMR software

Bilingual in Spanish and English

Soft Skills :

Ability to work independently and as a team, and maintain good judgment and accountability

Ability to multi-task and prioritize tasks to meet all deadlines

Ability to work well under pressure in a fast-paced environment

Demonstrated ability to work well with health care providers

Strong organizational and time management skills

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline : This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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