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Salesforce Administrator

Salesforce Administrator

Mitsubishi HC Capital America, Inc.Itasca, IL, United States
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Position Overview

We are looking for a skilled and motivated Salesforce Administrator with 3+ years of hands-on experience to support and enhance our Salesforce environment. This role combines user support, system administration, and deployment responsibilities. The ideal candidate will be a problem-solver with a strong understanding of Salesforce architecture, deployment best practices, and a passion for optimizing user experience and system performance.

Key Responsibilities :

Salesforce Administration & User Support

  • Provide Tier 1 and Tier 2 support for Salesforce users, resolving issues related to access, data, and functionality.
  • Manage user setup, roles, profiles, permission sets, and license assignments.
  • Create and maintain custom objects, fields, page layouts, record types, validation rules, and automation (Flows, Process Builder).
  • Develop and maintain reports and dashboards to support business operations and decision-making.
  • Conduct regular system audits and data quality checks to ensure integrity and compliance.
  • Deliver user training, documentation, and onboarding for new users and features.

Deployment & Release Management

  • Manage configuration changes and deployments across multiple Salesforce environments (sandbox, UAT, production).
  • Use tools such as Change Sets, Salesforce CLI, or DevOps platforms (e.g., Gearset, Copado) to manage and automate deployments.
  • Collaborate with developers, QA, and business analysts to coordinate release schedules and ensure successful rollouts.
  • Maintain version control and documentation of all changes and deployments.
  • Monitor post-deployment performance and troubleshoot any issues that arise.

    • Process Improvement & Collaboration

  • Partner with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.
  • Identify opportunities to streamline processes and improve system usability.
  • Participate in cross-functional projects and initiatives involving Salesforce integrations or enhancements.
  • Stay current with Salesforce releases, features, and best practices, and recommend improvements accordingly.

    • Qualifications :

  • 3+ years of experience as a Salesforce Administrator in a professional environment.
  • Salesforce Administrator Certification (ADM-201) required; Advanced Admin or other certifications (e.g., Platform App Builder) are a plus.
  • Proven experience with Salesforce deployment tools and release management processes.
  • Strong understanding of Salesforce security model, automation tools, and reporting capabilities.
  • Excellent troubleshooting, analytical, and communication skills.
  • Ability to manage multiple priorities and work independently in a fast-paced environment.

    • Preferred Skills :

  • Experience with Salesforce DevOps tools (e.g., Gearset, Copado, AutoRABIT).
  • Familiarity with Apex, SOQL, and Lightning Web Components is a plus.
  • Experience with managed packages (Box, Conga, etc.).
  • Experience with integration tools (e.g., MuleSoft, Zapier, Workato) or middleware platforms.
  • Knowledge of Agile methodologies and tools like Jira or Azure DevOps.
  • Knowledge of ITSM and support ticketing systems (e.g., Jira, ServiceNow).
  • Experience in a regulated or enterprise environment.

    • Key Performance Indicators :

  • Reduce the average ticket response time
  • Reduce the ticket backlog
  • Reduce ticket resolution time

    • Working Hours :

  • Hours may vary and will require some evening work; frequently requires working 40-45 hours / week depending on business needs.

    • Travel :

  • 0%-5% Occasional travel to branch offices or seminars may be required.

    • Physical Demands :

  • Digital dexterity and hand / eye coordination in operation of office equipment
  • Light lifting and carrying of supplies, files, etc.
  • Ability to speak to and hear customers and / or other employees via phone or in person
  • Body motor skills sufficient to enable incumbent to move from one office location to another

    • The position is (non-exempt) and the salary will be between $99,500.00 and $116,000.00 with an opportunity to earn a discretionary annual bonus.

    The salary range is determined and based on internal equity, market data / ranges, applicant's skills, prior relevant experience and education.

    Additional benefits :

  • Medical, Dental, and vision plans
  • 401(k) and matching
  • Paid Time Off
  • Company Paid Life Insurance
  • Employee Assistance Program
  • Training and Development Opportunities
  • Employee Discounts
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    Salesforce Administrator • Itasca, IL, United States