Software Support Engineer

One of our direct clients is urgently looking for a Software Support Engineer @ Bentonville AR

TITLE : Software Support Engineer

LOCATION : Bentonville AR

DURATION : 6 to 12+ Months

RATE : DOE

Description :

Duties : Assists in providing guidance to small groups of two to three engineers, including offshore associates, for assigned Engineering projects by providing pertinent documents, directions, examples, and timelines. Provides support to the business by responding to user questions, concerns, and issues (for example, technical feasibility, implementation strategies); researching and identifying needed solutions; determining implementation designs; providing guidance regarding implications of new and enhanced systems; identifying short and long-term solutions; and directing users to appropriate contacts for issues outside of the associate's domain. Reviews project requirements; translating requirements into technical solutions; researching and identifying alternative solutions; determining needed solutions based on return on investment and value add to the business; gathering requested information (for example, design documents, product requirements, wireframes); writing and developing code; conducting unit testing; communicating status and issues to team members and stakeholders; collaborating with project teams and cross-functional teams; identifying areas of opportunity; interpreting information and identifying a solution; ensuring solutions are sustainable across implementation and use; troubleshooting open issues and bug-fixes; and ensuring on-time delivery and hand-offs. Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality, possible root cause); performing root cause analysis to reduce future issues; engaging support teams to assist in the resolution of issues; developing solutions; driving the development of an action plan; performing actions as designated in the plan; interpreting the results to determine further action; and completing online documentation. Participates in the discovery phase of small to medium-sized projects to come up with high-level design by partnering with product management, project management, business, and user experience teams.

Minimum Qualifications :

Minimum education and experience required : Master's degree or the equivalent in Computer Science, Information Technology, Engineering or related field.

Skills required : Must have experience with : Java, J2EE, Cordova, PhoneGap, HTML5, CSS3, JavaScript, JDBC, RESTful Web Services, XML, JSON, Apache Kafka, Jenkins, Log4j, TestNG, IntelliJ, Apache Tomcat, Cassandra, Kafka.

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