Local Account Manager

Local Account Manager

Position Summary

The Local Account Manager serves as the primary liaison between the Contractor and the County of Los Angeles Registrar-Recorder / County Clerk. This role ensures effective day-to-day oversight of as-needed technical and non-technical staffing assignments during peak election cycles and related operations. The Account Manager is responsible for client relationship management, workforce coordination, compliance with the Master Agreement, and rapid resolution of service issues.

Key Responsibilities

• Act as the single point of contact for County representatives, ensuring timely communication, responsiveness, and issue resolution.
• Attend scheduled County meetings, performance reviews, and quality assurance discussions.
• Manage the fulfillment of Work Orders by ensuring appropriate staffing levels for technical and non-technical classifications, such as warehouse technical support, IT support technicians, tally clerks, call center agents, and clerical / warehouse staff.
• Coordinate assignment schedules, orientations, and training sessions in alignment with election cycles, including extended hours, weekends, and holidays.
• Monitor and track attendance, timecards, and compliance with County reporting requirements.
• Ensure all assigned staff meet County requirements for background checks, DMV clearance for driving roles, workplace attire, and safety standards (per Appendix A / B and County policies).
• Implement and maintain a Quality Control Plan to meet performance standards outlined in the RFSQ Master Agreement.
• Enforce County policies, including the Fair Chance Employment policy, Zero Tolerance Policy on Human Trafficking, and Jury Service compliance.
• Ensure rapid deployment and support of staff for election activities, including warehouse preparation, Vote Center operations, ballot tally, and IT support.
• Maintain readiness to handle peak workforce demands of 600+ temporary staff during major election cycles.
• Provide status updates, performance reports, and corrective action plans when required.

Qualifications

Location : Near Los Angeles County Registrar-Recorder / County Clerk headquarters and designated County facilities

Duration : 5 years