CRM Administrator & Data Strategy Manager

Overview

The Opportunity :

The WSU Foundation builds on the enthusiasm, pride and loyalty of the Cougar family to grow philanthropic relationships, broaden the base of alumni and donor engagement, and responsibly manage assets to advance WSU's mission, vision and goals.

As the CRM Administrator & Data Strategy Manager , for the WSU Foundation , you will administer, manage, and oversee the day-to-day operations of and strategy for the University Advancement CRM (Constituent Relationship Management) system. You will work closely with WSU Advancement (WSU Foundation & Alumni Association), as well as fundraising departments across the WSU System (6 campuses).

In this role, you will collaborate and partner with cross-functional leaders, colleges, units, and departments to continually develop and expand integrated, system-wide CRM strategic plans in support of University Advancement philanthropic initiatives. You will be accountable for coordinating communication strategies, UAT processes, and integrations; managing system customizations impacting business practices; and working to maximize the effectiveness of the CRM, improve the advancement and donor experience, and assist in achieving cohesive department and unit goals across the WSU system.

You will also have the opportunity to design and support integration across the WSU system, with focus on WSU Advancement's strategic plan. You will re-engineer the CRM core strategies on an on-going basis to achieve specific, ambitious goals and to position WSU Advancement for the next level of long-term success in continuing to transform processes, appropriately increase access, and strategically support the overall WSU Advancement communities.

In this position, you will lead and supervise the work of assigned cross-functional teams, provide change leadership that improves CRM system practices and collaboration, promote CRM best practices, and may lead CRM trainings. You will also work and partner with the Director of Advancement Records and Data Strategy and unit AVP with planning to manage critical system areas and strategic partnerships to streamline business processes and ensure integrity of the CRM system and philanthropic campaigns.

Responsibilities

Responsibilities include administering, managing, and overseeing day-to-day operations and strategy for the University Advancement CRM system; coordinating communication strategies, user acceptance testing (UAT) processes, and integrations; managing system customizations affecting business practices; and maximizing the effectiveness of the CRM to improve the donor experience and support advancement goals across the WSU system. You will lead cross-functional teams, promote CRM best practices, and may conduct CRM trainings. You will collaborate with the Director of Advancement Records and Data Strategy and the unit AVP to streamline business processes and ensure CRM integrity.

Required Qualifications

Bachelor's degree in Business, Management Information Systems, or related field AND four (4) years of professional experience in procedural, management, or business analysis work; OR a combination of education and experience totaling eight (8) years from which comparable knowledge and ability are acquired. A Master's Degree in a related field may substitute for one (1) year of professional work experience.

Demonstrated project and time management experience; strong organizational skills with the ability to manage multiple priorities.

Demonstrated effective interpersonal, written, and oral communication skills with a focus on building and maintaining positive working relationships.

Technical aptitude toward data quality and management.

Ability to travel to a WSU campus 1-2 times per year.

Ability to work a flexible schedule including some weekends and evenings.

Preferred Qualifications

Experience and skill in writing professional and effective communications to internal and external audiences.

Experience working and collaborating with cross-functional diverse populations and a commitment to develop strategies that serve the needs of students.

Knowledge of communication strategies in higher education.

Experience building or supporting the build of complex communication plans including logic and variable data.

Experience with technology solutions (Ellucian CRM Advance and / or Microsoft Dynamics) CRM, or related systems such as Salesforce, HubSpot, or Raiser's Edge, and conceptual understanding of relational databases.

Experience and success leading change management.

Basic knowledge of ADA accessibility in technology and communications.

Knowledge of Advancement principles and University Advancement policies and procedures, including use of database systems for higher ed.

Strategic focus to improve and promote quality and efficiency of CRM systems.

Experience establishing data enhancement and project plans to support data hygiene initiatives.

Experience supporting an Advancement unit(s) during a comprehensive university fundraising campaign.

Experience researching, analyzing, and interpreting complex information.

Experience in database programming with SQL Server or Oracle and other database programming tools and databases.

Experience implementing or working with Ellucian Advance Web, CRM Advance, or other higher education systems.

Demonstrated knowledge of process, ethics, and policies of professional fundraising.

About Foundation

For more information about the great work we are doing and to view our mission and values, please visit our website linked above.

Details

Area / College : Washington State University Foundation

Department Name : Advancement Records and Data Strategy

City, State, Zip : Pullman, WA 99163

Application Instructions

All applicants must upload a cover letter and resume / CV to their online application. Application materials should clearly communicate how the applicant meets all required qualifications. Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if possible. Applicants will be requested to provide contact information for professional references within the online application.

External candidates, please upload all documents in the "Resume / CV" section of your application.

Internal candidates, please upload all documents in the "Resume / Cover Letter" section of your application.

Required Documents : Resume or CV

Cover Letter

Other Information

Background Check : This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and / or financial information, unsupervised access to university buildings / property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type : Full time

Position Term : 12 Month

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services : 509-335-4521, Washington State TDD Relay Service : Voice Callers : 1-800-833-6384; TDD Callers : 1-800-833-6388, 509-335-1259, or hrs@wsu.edu.

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA / Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU's Compliance and Civil Rights, the Department of Education's Office of Civil Rights, or both.

More information, resources, and contact information are available here : https : / / ccr.wsu.edu / notice-of-nondiscrimination /

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