Senior Customer Success Manager

A company is looking for a Senior Manager, Customer Success Mid Market.

Key Responsibilities

Lead and develop a team of Customer Success Managers to achieve adoption, retention, and expansion goals

Ensure operational rigor by utilizing Success Plans, Gainsight, Salesforce, and BI tools for account management

Collaborate cross-functionally with Sales, RevOps, Marketing, and Product to create joint account plans and lifecycle strategies

Required Qualifications

5-7 years of experience in Customer Success, Account Management, or SaaS customer-facing roles

2+ years of people management experience leading customer-facing teams

Strong understanding of customer success methodologies, including Success Plans and adoption frameworks

Familiarity with Atlassian products (Jira, Confluence, JSM) is a plus

Experience in a data-driven environment using tools like Gainsight, Salesforce, and BI tools