Human Services Supervisor- Mental Health

Human Services Supervisor-Mental Health

The primary purpose of the Human Services Supervisor-Mental Health is to provide direct supervision to the Agency's Mental Health Crisis Program and Outpatient Clinic. The position is responsible for the management of program operations, staff training and development, quality assurance and improvement, compliance with DHS 34 for Emergency Mental Health Services and DHS 75.50 for the Outpatient Integrated Behavioral Health Clinic. The Human Services Supervisor-Mental Health provides clinical supervision and consultation, and represents the Department on community coalitions, mental health related task forces, and in meetings with private practice behavioral health providers.

Essential Duties and Responsibilities including the following : The following duties are normal for this position. These are not to be construed as exclusive or inclusive. Other duties may be required as assigned.

• Fulfill the role of the Program Administrator as required under DHS 34.21(4)(a) of Emergency Mental Health Services Programs Administrative Code. This role involves program certification including recertification, audits, maintaining insurances and responsibility for development, oversight, and regular updating of policies and procedures to ensure program compliance with all relevant statutes and regulations.
• Fulfill the role of the Service Director and Clinical Supervisor of the DHS 75.50 Outpatient Integrated Behavioral Health Treatment Services. This role involves Clinic Licensing including recertification, audits, maintaining insurances and responsibility for development, oversight, and regular updating of policies and procedures to ensure program compliance with all relevant statutes and regulations.
• Serve as one of the agency's Client's Rights Specialists (CRS) to address client / consumer complaints and grievances pursuant to DHS 94.
• Provide clinical supervision and consultation for licensed program staff and qualified treatment trainees. This includes emergency clinical consultation to mobile crisis team members outside of regular business hours.
• Actively develop and oversee Quality Assurance / Quality Improvement systems to improve effectiveness and compliance of services within the Emergency Services Program and Outpatient Clinic.
• Hire, supervise, train, motivate, evaluate, discipline, and schedule the layout of work of personnel in the Mental Health Unit. Monitor and assure staff compliance with all relevant departmental and County procedures.
• Review service provision procedures, policies and client records to assure compliance with state and federal regulations and certification requirements.
• Identify client needs related to crisis stabilization and develop plans, grants, contracts, and partnerships to ensure services are available to meet identified needs.
• Collaborate closely with the Alcohol and Other Drug Abuse (AODA) Unit to ensure individuals with alcohol and other drug abuse (AODA) and / or Dual Diagnosis (mental health and AODA) needs are appropriately served.
• Collaborate closely with Adult Protective Services Staff and Corporation Counsel to ensure that consumers are appropriately served when they are under Chapter 51.15 emergency detentions, commitments, protective placements and guardianships.
• Collaborate closely with the Children, Youth & Families Division to ensure that children's mental health and crisis needs are met.
• Collaborate closely with area law enforcement and hospital personnel regarding crisis and emergency detention dynamics.
• Participate in overall community planning related to crisis services in conjunction with the Human Services Supervisor-AODA, Human Services Director, Clinical Director, and other Human Services management staff.
• Support Administrative Unit Billing Staff in program compliance with Medicare, Medicaid, and Commercial Insurance requirements; including required credentialing, training, and documentation.
• Assist other Behavioral Health Programs with supervisory coverage and staffing issues.
• Establish and maintain effective working relationships with other unit supervisors, the general public, community resources, county and governmental officials.
• Other duties as assigned by the Agency Director.

SUPERVISORY RESPONSIBILITIES : This position will be administratively responsible for the staff assigned to the Mental Health Unit, and clinically responsible for the staff participating in the Emergency Mental Health Services and the mental health providers assigned to the AODA Unit that provide services in the Outpatient Integrated Behavioral Health Treatment Clinic.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

EDUCATION and / or EXPERIENCE

CERTIFICATES, LICENSES, REGISTRATIONS

LANGUAGE SKILLS

MATHEMATICAL SKILLS

REASONING ABILITY

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT