Contact Center Business Development Representative

Contact Center Business Development Representative (BDR)

We are looking for a Contact Center Business Development Representative (BDR) to join our growing team. In this role, you will play a critical part in expanding Zoom's presence in the upmarket enterprise segment, focusing on strategic engagement with key decision-makers in the Contact Center as a Service (CCaaS) space. This role requires teamwork, excellent communication skills, and a passion for helping potential customers unlock the full value of Zoom Contact Center solutions.

As a Contact Center (CX) Business Development Representative (BDR), you will work cross-functionally with Zoom CX Specialists, Field Marketing, your geo BDR, and ABM teams to build highly targeted outreach strategies and campaigns. Your goal will be to generate qualified opportunities for our sales teams by researching, prospecting, and engaging high-value accounts.

Zoom's sales team is committed to helping businesses modernize communication and customer experience through innovative technology. Our BDRs play a key role in expanding Zoom's Contact Center presence, driving pipeline, and ensuring our customers understand how Zoom can transform their contact center operations.

BDRs are expected to execute 70+ outbound activities daily, including calls, emails, LinkedIn outreach, and personalized video messages. This role requires resilience and a growth mindset, as rejection is a common part of the process. Success comes from staying proactive, continuously refining strategies, and leveraging internal partnerships to drive impactful conversations.

Responsibilities :

• Strategic Prospecting Identify and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns.
• Outbound Engagement Execute 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach.
• Cross-Functional Collaboration Work with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns.
• Lead Qualification Identify and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect's contact center needs.
• Personalized Outreach Develop compelling, account-specific messaging to engage C-level executives and VPs in Customer Experience (CX), IT, and Operations.
• Pipeline Management Maintain accurate records in Salesforce (SFDC) and contribute to Zoom's enterprise pipeline growth.
• Performance Metrics & Continuous Learning Track weekly and monthly performance, proactively adjusting strategies based on results and feedback.

What We Are Looking For :

Salary Range or On Target Earnings : Minimum : $56,500.00 Maximum : $105,900.00 In addition to the base salary and / or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note : Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date : 10 / 31 / 25

Ways of Working : Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description / posting.

Benefits : As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us : Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment : At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us knowwe're here to support you at every step.