Pre-Appointment Intake Specialist

Pre-Appointment Intake Specialist

UT Health at The Dell Medical School is seeking a Pre-Appointment Intake Specialist for a 32-hour role.

Purpose

The Pre-Appointment Intake Specialist is responsible for managing the initial patient intake process, ensuring accurate collection and documentation of patient information prior to appointments. This role typically reports to the Clinic Manager or Patient Access Supervisor and works closely with physicians, nurses, and administrative staff. Key responsibilities include conducting patient interviews, verifying insurance coverage, scheduling appointments, and maintaining patient records.

Responsibilities

Conduct Patient Interviews

• Gather patient information through interviews and questionnaires.
• Assess patient needs and medical history.
• Document findings and update patient records.

Verify Insurance Coverage

Schedule Appointments

Maintain Patient Records

Provide Customer Service

Marginal or Periodic Functions

Complete prior authorizations for procedures and testing requiring insurance approval.

Assist with general office duties as needed.

Schedule urgent appointments for patients in coordination with providers.

Knowledge, Skills, and Abilities

Customer Focus

Organizational Savvy

Attention to Detail

Communication Skills

Problem Solving

Required Qualifications

High school diploma or equivalent with at least 7 years of experience or Bachelor's degree or equivalent with at least 3 years of experience. 2 years of relevant experience in a healthcare setting. Experience with medical terminology and insurance verification.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Associate's degree in healthcare administration or related field. 3 years of experience in patient intake or medical office administration. Familiarity with electronic health records (EHR) systems. Certified Medical Administrative Assistant (CMAA).

Salary Range

$2,900+ monthly depending on qualifications

Working Conditions

Required Materials

Important for applicants who are NOT current university employees or contingent workers : You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers : As a current university employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility : Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion / transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility : The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks : A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer : The University of Texas at Austin, as an equal opportunity / affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency : The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification : If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify : The University of Texas at Austin uses E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following :