Oxford Suites Jantzen Beach - Front Office Manager

Job Description

Job Description

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer :

Competitive pay and performance-based incentives

Medical, dental, and vision coverage for peace of mind

401(k) with profit sharing to invest in your future

Generous paid time off so you can recharge

Exclusive discounts at our properties—because you deserve great getaways, too!

Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

As a Front Desk Manager at Oxford, you will provide strong leadership, training, and motivation for the front desk team while ensuring smooth daily operations and adherence to company policies. You will oversee guest relations, resolve concerns with professionalism, and collaborate with other departments to create seamless and memorable experiences. Your role includes supervising front desk staff, managing schedules, upholding cleanliness and sanitation standards, and maintaining a high level of service excellence. Through your leadership, you will drive team performance, optimize front desk operations, and contribute to guest satisfaction and hotel success.

ESSENTIAL DUTIES & RESPONSIBILITIES : All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Guest Relations (50%) :

• Register guests, verify registration details, and manage key control
• Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business
• Resolve customer complications and complaints by conducting thorough research and determining effective solutions, authorizing revenue allowances only after other alternatives have been offered
• Remain available to guests at all times and communicate frequently with housekeeping, maintenance, and bistro staff
• Solicit guest feedback and take corrective action to solve deficiencies
• Ensure accurate room inventory management, report any guest incidents to management, and maintain up-to-date availability information in the reservations system.
• Coordinate with various departments (housekeeping, maintenance, food and beverage) to ensure smooth operations and guest satisfaction
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations

Perform all tasks in compliance with federal, state, local, requirements and Oxford Collection of hotels safety standards and security procedures. Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests. Report any maintenance issues to the supervisor or General Manager.

Administration (20%) :

Leadership & Supervision (20%) :

Other (10%) :

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES :

PREFFERED EDUCATION & EXPERIENCE

JOB REQUIREMENTS

PHYSICAL REQUIREMENTS

Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.