Director of Sales and Customer Success (Tektronix SSO)

Director Of Sales And Customer Success

Tektronix is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. Realize your true potential at Tektronix join us in revolutionizing a better tomorrow.

Position Overview

The Director of Sales and Customer Success will lead and manage the sales and customer success functions for a dynamic Services organization specializing in hardware calibration, repair, and asset management. As part of a company that sells hardware, this role is critical in driving service revenue, building customer loyalty, and ensuring seamless integration between hardware sales and post-sale service offerings. The ideal candidate will be a strategic thinker, a proven leader, and passionate about delivering exceptional customer experiences.

Key Responsibilities

• Lead the commercial functions within the Americas Service Solutions Organization, specifically Sales Leadership : Land / Expand, Customer Success, Customer Service & Renewals Management
• Revenue Growth : Set and achieve ambitious revenue targets for services offerings. Monitor key performance indicators and implement initiatives to expand market share and improve profitability.
• Strategic Partnerships : Cultivate relationships with key clients, industry partners, and internal stakeholders to drive business growth and enhance the company's reputation for service excellence.
• Process Optimization : Continuously assess and improve sales and service processes to increase efficiency, scalability, and customer satisfaction.
• Team Development : Recruit, train, and mentor sales and customer success staff, fostering a high-performance culture aligned with organizational goals.
• Customer Feedback & Advocacy : Implement feedback mechanisms to gather customer insights and advocate for customer needs within the organization.
• Reporting & Analytics : Provide regular reporting on sales performance, customer satisfaction, retention rates, and other key metrics to senior leadership.

Required Qualifications

Preferred Skills

This position is also eligible for equity as part of the total compensation package. The salary range for this sales position (inclusive of sales incentives / commissions in local currency) is 245700 - 456300. The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations.