Dispatcher

Job Description

Job Description

Description :

The Dispatcher’s primary objective is to ensure timely and logistically efficient routing and dispatching of services. The Dispatcher monitors live routes, schedules and reschedules jobs, and communicates with Customer Service Representatives (CSRs) and the Field Operations teams, including Regional (RFMs) and Area Field Managers (AFMs) and Service Technicians (STs), regarding routes and scheduling. Reporting to the Lead Dispatcher, the Dispatcher upholds Onsite Safety’s mission, vision, and core values in all aspects of their work.

Requirements :

Essential Job Functions

• Dispatch job requests to (STs) based on job specifications and customer-required completion dates.
• Receive confirmed customer job request lists from CSRs.
• Strategically assign STs and schedule confirmed jobs according to optimized routes.
• Communicate with customers to confirm next-day scheduled jobs.
• Coordinate with Customer Support and field teams to schedule confirmed same-day job requests.
• Monitor the routes, status, and GPS tracking of field personnel to adjust schedules for the current and following day.
• Communicate and coordinate with CSRs and the Field Operations when logistical issues or route changes occur.
• Perform other duties as assigned by management.

Work Environment and Time Requirements

Minimum Qualifications

Preferred Qualifications

Onsite Safety, Inc. is an Equal Employment Opportunity (EEO) employer and Drug-Free Workplace and prohibits employment discrimination against employees and applicants based on their age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.