K-12 Software Support Specialist

A company is looking for a K-12 Student Software Support Representative.

Key Responsibilities :

Learn and support CIC's student management software products

Resolve an average of 10-15 support calls daily with quick response and resolution times

Ensure timely handling of customer support calls and minimize escalations to external resources

Required Qualifications :

Experience in education or a related field

Ability to work independently and collaboratively in a team environment

Capacity to manage multiple support calls under pressure

Familiarity with software troubleshooting and customer support processes

Must reside in CO, IA, IL, KS, MO, NE, or WY