Student Achievement Specialist

Student Achievement Specialist

Location

US-NY-Potsdam

ID

2025-1269

Position Type

Staff

Remote

No

Visa Sponsorship Eligible

No

Hybrid Role

No

Pay Range

USD $18.00 - USD $22.00 / Hr.

Overview

Position Summary : Engage in proactive and case management supporting student achievement initiatives with measurable outcomes of student financial clearance, degree completion and timely course enrollment. Provide to stakeholders information, pathways, and resources to insure student achievement. Responsible for intermediate level back-up support to foster operational efficiencies in Student Records in response to cyclical demands of the academic calendar

General Purpose : The Student Achievement Specialist - Academic Records position provides highly integrated case management services to triage, refer, and support student achievement goals. Cross-trained to entry-level knowledge in Student Advising, Student Accounts, and Financial Aid. This position serves as a key link for connecting with subject matter experts within each unit to resolve stakeholder concerns and to educate constituents on pathways to financial clearance and academic achievement. The Specialist will be trained to an intermediate level on student academic record related concerns and will provide additional support to students on academic warning or probation, toward successful degree completion. This position supports related entry-level functional efficiencies in response to the cyclical peak demands of the academic calendar.

Responsibilities

• Engage in proactive and intentional case management supporting student achievement initiatives with measurable outcomes of student financial clearance, and timely course enrollment and degree completion
• Advise within University, Federal and State regulations utilizing the campus wide student information system (PeopleSoft) and related platforms to provide services to students
• Provide case management tracking activity, interventions, financial clearance and course enrollment percentages, and completed to-dos
• Prioritize and respond timely and efficiently to stakeholder inquiries digitally and in-person as needed
• Utilize available functional platforms and tools to efficiently advise and assist students in the add / drop process and the effects it can have on academic progress, financial aid, academic standing, and their student accounts
• Concierge support for students who wish to withdraw from the University by coordinating access to informed decision-making resources such as the Office of University Advising for change of major, course enrollment coaching, the Financial Aid
• Office for related regulations and financial aid impacts, and the Office of the Bursar for refund guidelines, student account impact, etc; initiate withdrawal requests following University, local, state, and federal regulations
• Respond to entry-level concerns regarding student account billing statements and financial transactions, answer questions and explain debits and credits, tuition and fee assessments, academic credit loads and impact to tuition and refund / credit balances
• Maintain an intermediate level understanding of academic regulations in order to respond to questions regarding student academic records, and the degree progress report. Advise students on academic policies and procedures related to such
• Triage intermediate and expert level case management concerns and refer to subject matter experts to resolve
• Provide early intervention case management to at-risk student populations, such as those on academic warning or probation, connecting them with support services and academic advising assistance, in support of timely degree completion (Academic Records)
• Review credit balances on accounts and requests necessary reports to ensure compliance with federal and state regulations regarding timely disbursement. Analyze if credits can be applied to debit balances owed on student accounts (Student Accounts)
• Grant or deny payment deferment requests using professional judgment to determine the merit of the request, analyzing prior history and setting payment guidelines within the deferment request to guarantee accuracy and consistency of financial accounts
• Examine student accounts to monitor payment activity, and manage as appropriate
• Understand and interpret the student academic record, making routine updates to the record in support of student achievement and accurate record keeping
• Support functionality, policies, and processes in accordance with cadence of related responsibilities as interpreted and communicated by subject matter experts
• Evolve with University infrastructure to collaborate with specified areas to integrate service to provide optimum and seamless services to stakeholders
• Perform other related duties as required, to support and foster functional efficiencies across the Student Achievement team in response to cyclical demands of the academic calendar
• Assists with other projects, administrative duties, and initiatives as assigned

Qualifications

Education :

Minimal Qualifications : Bachelor's degree with at least two years of experience or an equivalent combination education and work experience.

Preferred Qualifications : Bachelor's degree with two years of experience as described above. Bilingual fluency in English and Spanish.

Experience : Minimal Experience :

Preferred Experience :

Essential Skills

Physical Demands

The physical demands characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Health & Safety

Health & Safety : All staff has a statutory responsibility to take reasonable care of themselves, others and the environment and to prevent harm by their acts or omissions. All staff is therefore required to adhere to the University's Health, Safety, and Environmental Policy & Procedures.

Disclaimer Statement

DISCLAIMER : The above statements are designed to indicate the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, responsibilities, skills, and qualifications required of personnel so classified.

EEO Statement

Special Instructions to Applicants : An equal opportunity / affirmative action employer, Clarkson actively seeks and encourages applications from veterans and people with disabilities.

All offers of employment are subject to the applicant successfully passing a background check (including, but not limited to, employment verification, educational and other credential verification, and criminal records