Associate Director of CHANT411

Classification Title :

Public Information Director I

Classification Code :

BC30

Pay Band :

Subject to Drug / Alcohol Testing Guidelines :

No

Subject to Credit Check :

No

Internal Title :

Associate Director of CHANT411

Department : CHANT411

Position Type :

PCLS - Slotted Classified

Full or Part Time : Full-Time

Basis : 12 mo.

Hours per week : 37.5 hours per week

Normal Work Schedule :

M-Th 8am-5pm, F 8am-12 : 30pm

Job Details :

Coastal Carolina University is currently accepting applications for the following full-time position : Associate Director of CHANT411.

How to Apply : Interested candidates may apply online at https : / / jobs.coastal.edu / postings / 120315 . Applicants must submit a cover letter, resume and list of three (3) professional references, including at least one (1) supervisor. Review of applications will begin immediately and continue until position is filled.

Required Qualifications : A bachelor’s degree and related experience is required. Experience in supervision, coaching, or staff development is also required.

Preferred Qualifications : Experience working in higher education or student services and experience developing and maintaining information repositories, FAQs, or knowledge bases is preferred. Demonstrated experience writing in Associated Press (AP) style strongly preferred. Experience in supervising professional and student staff also preferred.

Duties include, but are not limited to :

• Manage staff and provide strategic, budgetary, and HR guidance : Manage the coordinator responsible for CHANT411’s daily operations and assist hands-on with the supervision of student staff, ensuring consistency, accuracy, and alignment with University standards. Support human resources functions, including staffing, on boarding, coaching, setting priorities, and performance evaluation. Develop, maintain, and monitor budgets. Assist with running CHANT411 operations when needed.
• Develop and maintain information repository : Create, update, and maintain templates, resource guides, and a centralized information repository to ensure accurate, student-centered communications. Translate complex policies and procedures into clear, accessible language for students, staff, families, visitors, and faculty.
• Data Analysis, Reporting, and Executive Communication : Lead weekly and monthly qualitative and quantitative analysis of inquiry data, including tagging, categorizing, and identifying themes and emerging trends. Prepare concise, executive-level reports and recommendations for University leadership.
• Promote CHANT411 and Campus Engagement : Champion CHANT411 as a vital University resource by developing strategic marketing and outreach initiatives, co-sponsoring events, and building partnerships across campus. Ensure CHANT411’s visibility and reputation as the trusted first-stop for students and the broader community.
• Provide Emergency Support : Serve as essential personnel during campus emergencies and unanticipated campus closures. Executes CHANT411’s remote operation and coordinates with the Emergency Operations Center (EOC) and Emergency Support Function 15 (ESF-15) / External Affairs on information shared.

Public Information Director I (BC30 / 61122630 / FTE-S01092P), full-time position with benefits. SC State Pay Band : 06. Salary Range : $64,000.00 to $67,000.00. Normal work hours are Monday through Thursday, 8 : 00 a.m. to 5 : 00 p.m. and Friday, 8 : 00 a.m. to 12 : 30 p.m. May be required to work occasional nights and weekends and could require limited travel. Must be flexible to meet the special scheduling needs of the university.

Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach. Coastal Carolina University enrolls over 10,000 students from 49 states and 55 nations. The University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the baccalaureate and master’s degrees of national and / or regional significance in the arts and sciences, business, humanities, education, and health and human services, a specialist degree in instructional technology, and PhD degrees in marine science : coastal and marine systems science and education sciences.

The University provides equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, citizenship status, national origin, or because an employee or applicant for employment is an individual with a disability or a disabled veteran, an Armed Forces service medal veteran, a recently separated veteran, or an active-duty wartime or campaign badge veteran, or other “protected veteran,” as defined by law. Coastal Carolina University is an EO / AA employer.

Required Qualifications :

A bachelor’s degree is required and related experience. Experience in supervision, coaching, or staff development.

Preferred Qualifications :

Experience working in higher education or student services. Experience developing and maintaining information repositories, FAQs, or knowledge bases. Demonstrated experience writing in Associated Press (AP) style strongly preferred. Experience in supervising professional and student staff.

Knowledge, Skills & Abilities :

Demonstrated success in building campus partnerships and leading collaborative projects will be strongly considered. Advanced data analysis and reporting skills (including use of visualization tools). Proven skills in analyzing qualitative and quantitative data, identifying trends, and translating findings into actionable insights. Excellent organizational ability, strong problem-solving skills, and proficiency with digital communication tools, social media platforms, and standard office software are essential. A commitment to outstanding customer service and to fostering an inclusive, student-centered environment is expected. Ability to step in and assist with operations when needed to ensure service continuity. Strong written and verbal communication skills and the ability to prepare both executive-level reports and clear student-facing resources. Must bring strong leadership, communication, and analytical skills to oversee staff and ensure high-quality service delivery. This role requires the ability to produce executive-level reports, create and maintain FAQs and templates, and translate complex policies into clear, student-friendly resources. Providing operational support when needed and exercising sound judgment in a fast-paced environment is essential. A successful candidate will demonstrate expertise in data analysis, including identifying themes and trends to inform decision-making, and will be skilled in presenting findings to leadership in concise, actionable formats. Proficiency in project management, outreach, and digital communication tools is required, along with the ability to foster collaboration, adapt to changing priorities, and promote an inclusive, student-centered environment.

Posting Number : FTE-S01092P

Number of Vacancies :

Desired Start Date :

11 / 17 / 2025

Job Open Date : 10 / 22 / 2025

Open Until Filled : Yes

Quicklink for Posting :

https : / / jobs.coastal.edu / postings / 120315